Temporary VTpass Support Update

Dear Esteemed Partner, we have a temporary update to VTpass Support. You may have noticed contacting VTpass support has been tricky at some specific timings. To serve you better, we are restructuring our support and in the period while we do that, support will no longer be active 24/7.

In the interim, our support will be active between 7AM – 7PM daily. We have however also built in tools to help you resolve certain issues should you need urgent help within this period, while we proceed with the temporary VTpass Support Update

Regenerate Token: This is for electricity transactions. Transactions on VTpass get immediate value. In rare situations, this may not be the case. When you pay for electricity but your token wasn’t generated. just log in to your account and visit your transactions page. Click on the transaction and regenerate your token.

Find My Token: Where your transaction was successful but you didn’t receive token, just open the mobile app/visit www.vtpass.com and follow the steps below:

  1. Firstly, click the “Find Token” button
  2. Secondly, input meter number and phone number linked to your transaction.
  3. As a result, the system will display transactions you carried out on that meter. Click on the transaction you didn’t receive token for
  4. Lastly, your token will be displayed to you.

For help with resolving other issues, you can send us a mail with all details at support@vtpass.com and you will be responded to immediately our support system is active at 7AM, or you can reach us via live chat or callings our hotline; 08138752358 between 7AM – 7PM

We sincerely apologise for the inconvenience. And we promise to be back and better as soon as possible. We remain dedicated to providing you with excellent service.

Happy Customer Service Week!

Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below

Customer Service Week: Our “why”

You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.

We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.

We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”

Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to support@vtpass.com, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.

As we have grown steadily through the years, you’ve always and will always remain our number one priority.

Happy Customer Service Week. Happy “you” Week!

– Lanre Ogunya,

CEO, VTpass

Customer Service Week