Dear Esteemed Partner, we have a temporary update to VTpass Support. You may have noticed contacting VTpass support has been tricky at some specific timings. To serve you better, we are restructuring our support and in the period while we do that, support will no longer be active 24/7.
In the interim, our support will be active between 7AM – 7PM daily. We have however also built in tools to help you resolve certain issues should you need urgent help within this period, while we proceed with the temporary VTpass Support Update
Regenerate Token: This is for electricity transactions. Transactions on VTpass get immediate value. In rare situations, this may not be the case. When you pay for electricity but your token wasn’t generated. just log in to your account and visit your transactions page. Click on the transaction and regenerate your token.
Find My Token: Where your transaction was successful but you didn’t receive token, just open the mobile app/visit www.vtpass.com and follow the steps below:
- Firstly, click the “Find Token” button
- Secondly, input meter number and phone number linked to your transaction.
- As a result, the system will display transactions you carried out on that meter. Click on the transaction you didn’t receive token for
- Lastly, your token will be displayed to you.
For help with resolving other issues, you can send us a mail with all details at firstname.lastname@example.org and you will be responded to immediately our support system is active at 7AM, or you can reach us via live chat or callings our hotline; 08138752358 between 7AM – 7PM
We sincerely apologise for the inconvenience. And we promise to be back and better as soon as possible. We remain dedicated to providing you with excellent service.