Why Your Transaction on VTpass Might Fail and What to do

While at VTpass we take every measure to ensure every transaction you carry out is successful; we are equally awake of failed transactions that can occur at times.

The majority of failed transactions are down to network issues or processing errors. In this article, we would explain why transactions on VTpass might fail and what you can do about it.

Network affecting bank payment

Payment might fail if network failure prevents your bank from confirming a transfer you initiated. Sever downtime at your bank might be responsible for this. In some cases, your bank might debit you without VTpass would receiving the payment.

The simple solution to this is to consult your bank in the event of a debit or contact VTpass support to know the status of your transaction. If your transaction hasn’t gone through, it’s best you wait a while, then try again when the network is stable.

Entering wrong card details

This is so common and perfectly understandable. Making mistakes while entering card details such as bank name, card number, CVV, etc. would prevent any transaction from going through.

Solution: simply enter your correct card details to ensure a successful transaction. Alternatively, you can activate VTpass instant wallet funding to save yourself the stress and errors of using the card every time.

Entering wrong dealer details

Similar to the reason above, entering the wrong meter number when paying electricity bills; wrong IUC or smartcard number when subscribing to your decoder, etc. would cause a transaction failure. The system would either reject the payment process, or it would stall.

In this case, the solution is to restart the payment process and enter the correct dealer details. If you have been debited upon entering a wrong dealer detail, kindly contact VTpass support to advice you on what to do.

However, we advise you to ensure the correct dealer details every time as certain payments (for example, payment made for a wrong meter number) CANNOT be refunded.

Service downtime with a service provider

No one can be blamed for this. When a service provider is experiencing downtime, payments for that particular service might fail. For example; if IKEDC is experiencing a service downtime, payments for IKEDC during the downtime would fail.

To resolve this, simply wait until the downtime passes before initiating payment for the service again.

vtpass transaction

We are always there for you

Whatever might be the cause of a failed transaction, we are always there to resolve it for you. Simply contact VTpass support by chatting us live on the website or app, sending a mail to support@vtpass.com or calling 08138752358.

5 Benefits of Third-party Auto Insurance

Third party car insurance is a compulsory policy required for all car owners in Nigeria and is backed by law.

Third party car insurance cover or liability cover is a policy which protects the car owner or driver of the vehicle against any legal liability, accidental liability, financial loss or property damage, medical expense cover in the event of an injury to or even death of any third party arising out of their vehicle.

Asides from being a mandatory requirement for using the road for drivers, below are other benefits of having third-party auto insurance:


Provides Legal Cover and Financial Assistance:

Third-party auto insurance covers the insured person’s legal liability in case of death or disability to any third party, and any loss or damage to a third party property.


Ensures Peace of Mind:

Third-party auto insurance brings peace of mind when dealing with any traumatic situation that hinges on financial payments. Hence, instead of worrying further about such unforeseen expenses, the focus is just on the immediate relief from stress and coping up with the incident.


Security:

Third-party auto insurance gives you confidence when you get into a road accident and also covers you against violent reactions in cases of accident/loss.


Easy Round the Clock Availability of Third Party Car Insurance:  

Unlike other insurance policies that are limited to only the offline method of renewal or application, VTpass third-party auto insurance is easily available online round-the-clock i.e 24/7, and 365 days a year from any location.


The shift of burden:

With third-party insurance, you do not need to worry over the third-party loss as the Insurer supports you in such instance.

Now that you understand why it is so important to invest in a third party car insurance, always remember that this is the best way to gain comprehensive coverage against losses that you might incur if your car gets damaged, stolen or causes injury, death, and damage to third-party or third party property.


How To Purchase Third-Party Auto Insurance Policy


Steps ;

1) Visit www.vtpass.com

2) Select the Auto Insurance icon

3) Enter full information and payment details

4) Click Submit


What & How Can You Invoke The Third-Party Insurance Policy?

Anytime you get involved in any of the scenarios mentioned in the previous paragraphs (and covered in the insurance contract); all you need to do is file a claim. You can file a claim directly via the Insurance Company or the agent that underwrote the insurance policy for you. Make sure you have clear photo evidence, and receipts (in case you paid for part or the full claims already).

Third-Party Auto Insurance Now Available on VTpass

Third-party auto insurance now available on VTpass

Introducing its latest feature and the cheapest third-party auto insurance deal into the Nigeria market, VTpass now offers third-party car insurance for as low as #3,000 naira only.

Third-party insurance generally, is an insurance policy purchased for protection against the claims of another i.e it is meant for the protection of other road users while you use our car.

For instance, if you insure your car on third party only insurance (the premium is N3,000 naira), and you get involved in a road accident where you are at fault, the insurance company will be liable for the repair of the other person’s car while you repair your own car. Also, if you damage somebody’s property like a building’s fence in an accident, the fence will be repaired by the insurance company. However, you should take note that there is a certain limit to what the insurance company will pay for motor third party property damage. The maximum is N1,000,000.00, but some can pay as high as N2,000,000.00.

Protect your car with VTpass third-party auto insurance service.

A lot of Nigerian drivers have wrong perceptions about auto insurance policies and only subscribe to it because it is among the vehicle license documents legally required for them to use the road. In fact, only 1 in 100 car owners understand that third party car insurance is not just a document for road usage, but a savior in times of unexpected occurrences. When you run into Police or other agency roadblocks, and your car particulars are checked, if you do not possess third-party insurance, you would be arrested.


Regardless, check out how to Purchase third-party Auto Insurance policy:

Steps:

1) Visit www.vtpass.com

2) Select the Auto Insurance icon

3) Enter full information and payment details

4) Click Submit

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