Imagine your DSTV subscription runs out 30 minutes to the start of your favourite show and you need to get your DSTV reconnected fast? You make payment and just when you think you have won this round between you and your village people, you realise your subscription is not reflecting. yeepa! What do you do?
This has happened more times than you can imagine. Trust us! What are you to do in such a situation? There are a number of options available to you if these happens, and we’re here to let you know.
At VTpass, it is our primary interest that our customers get the value for which they paid for. With our seamless and superfast system, that is assured. When payment reflects on your decoder but you are not connected immediately, this is what you can do.
Reset Your Decoder Via SMS
To reset your DSTV using SMS, just send an SMS with the word “RESET” followed by your smartcard number to 30333. You will receive a confirmation message afterwards notifying you that your request is being processed. Check after a while. You should be able to view.
Reset Your Decoder Via DSTV Self-service
Visit the DSTV website for Nigeria, sign into your account and click on “fix errors.” A dialogue box will open for you to input your smartcard details. Select “E16” and click on “Fix Error.” You should be able to view afterwards.
Contact DSTV Support
You can also put a call through to DSTV support if you are yet to be reconnected. You can reach them on 234 908 236 8533 for DSTV. Explain your situation and provide any details they may request and you should be reconnected in no time.
VTpass 24/7 Support
One of the advantages of making your payments through VTpass is that you can reach out to our 24 hour Support. We will reach out to Multichoice on your behalf when you have any reconnection issues and ensure they get treated immediately.
With this information, you can get your DSTV reconnected fast anytime you make payment.