Your phone is switched off or unreachable as at when sending you the text
Network issues caused a delay in delivery of either mail or text
For any of the reasons above, there are steps you can take to resolve them before transferring a request to VTpass support.
What to do when PIN is not delivered instantly
We advise you to wait for an hour after payment. This would allow our system and third party merchants to work out payment before PIN is delivered.
If you didn’t receive our PIN via mail, kindly check your spam folder
If PIN didn’t deliver via text, it might be that your line is on DND. You would need to deactivate yourself from DND. To check if your line is on DND, text STATUS to 2442. To opt-out of DND, text ALLOW to 2442. Alternatively, you may contact your network provider to deactivate.
Always ensure that your phone is switched on when making payment. Although some messages deliver when you finally switch on your mobile, it’s recommended to leave it on.
When network downtimes get in the way, there is really little we can do until the issue clears. You would receive registration PIN immediately the network is stable.
Candidates with special needs will also register online like other candidates but they must dearly state their disabilities e.g blind, low vision, spastic, speech, etc.
Candidates MUST conclude registration within two weeks of first access to the website during the registration period. They should ensure that their names, gender, passport photographs, dates of birth, and subjects are correct.
They are also to print the Admission Notice/Photo Card as evidence of successful registration which will serve as identification during the examination. Only Digital Personal Scanner should be used for fingerprint registration.
WAEC General Information
Before and after registration, we advise you to go through the following general information:
Candidates should view the Information VCD before they register for the examination.
Candidates should note that the registration fee is not refundable.
Candidates should print the examination Timetable at the completion of their registration.
Entries must be uploaded with good quality passport size photographs, not “wait and get” photographs. The background of such photographs MUST NOT BE BLUE OR RED. The size should be 275 by 314 pixels. Entries with unacceptable passport photographs will be rejected.
Candidates should study the Regulations and Syllabuses as well as the Timetable for the examination which they can download from WAEC website (http://www.waeconline.org.ng/) using the Registration PIN.
Candidates must go to examination halls in mufti and without arms. No professional uniform of any kind will be allowed in the examination halls.
The entire results of candidates who sit the examination in more than one center will be canceled.
Smoking is not allowed in the examination hall.
Any candidate that comes into the examination hall with a mobile phone(s) and /or electronic gadget(s) will have his or her entire results canceled.
Candidates must ensure that their entries are correctly completed before uploading as the Council will not be held responsible for errors in candidates’ particulars. Request for correction will NOT BE entertained on any information which a candidate voluntarily gives at the point of registration as soon as the examination commences.
Candidates must come into the examination hall with their original Photo Cards.
Candidates who engage in examination malpractice will not only have their results canceledbut may be prosecuted.