WHY ARE TOKENS NOT SENT IMMEDIATELY?

At VTpass, our ultimate priority is making sure our customers get the services they pay for when they need it. Our online payment platform, www.vtpass.com, is right on hand to do just this. By logging on to www.vtpass.com, customers get to conveniently pay for everyday services. And these services range from electricity bills, cable tv subscriptions to airtime and data subscriptions. So, many go on to pay for electricity bills in their comfort and also get to receive their tokens immediately via email and SMS. But then, some tokens don’t come in as fast as they should. Hence, it would be good we get to know why tokens do not come in immediately in these rare cases.

Well, it should be known firsthand that www.vtpass.com as an online payment platform is not in anyway responsible for the generation of tokens. The electricity distribution companies are, at the most, responsible for the token generation. And so, www.vtpass.com is hardly responsible for the delay in token generations. The delay in a token generation is mostly due to two factors.

SERVICE BREAKDOWN

electricity,vtpass,tokenOnce a while, the service operations of the electricity DISCOS might experience a slight, temporary breakdown which might delay the generation of tokens to customers. What this inadvertently means is that any sort of transaction with the affected DISCO through offline channels will also be virtually suspended for the period of breakdown.

However, when this occasional breakdown occurs, VTpass always does make sure it gets a fix as soon as possible. Through our several correspondences with the DISCOS, our customers get to receive their tokens as soon as the DISCO’s issues are resolved. Also, we keep constant conversations with our customers through the various support channels. Hence, you can reach us through our contact, email and live chat. And you can simply follow us on Twitter @vtpass.

BAD NETWORK

tokenSo, this is yet another reason why tokens generation might come with a delay. As these tokens come in through email and SMS, the availability of the network come to bear on its transmission. So that a bad, fluctuating network might cause a delay in a token generation.

Any which way, VTpass has proven over time to be a simple and sure way of settling bills quickly. Just by logging on to www.vtpass.com, you can pay your electricity bills, DSTV,  STARTIMES AND GOTV subscriptions in record time. Also, you get to buy your MTN, GLO, AIRTEL and 9MOBILE airtime and data on this platform. This is apart from the many ways you can share and earn money on VTpass. VTpass is a reverent planet on its own. But then, it’s still part of an entire cosmos, an entire world. Away from the many irregularities in the world, we have made our planet as comfortable and convenient as possible. Why don’t you come in to have an experience of a lifetime?