Update on Making DStv and GOtv Payments on VTpass

There’s a new update on making DStv and GOtv payments on VTpass, and we’re here to tell you all about it. At VTpass, we believe so much in customer satisfaction. That’s why we continue to make necessary updates in response to your feedback.

We believe that you should get value immediately you make payment, all things being equal. We however have noticed that some customers do not get reconnected immediately. Also, we noticed that some customers are prone to making errors when making payment for their DStv and GOtv, paying to the wrong IUC number. This update helps with these issues. Read how below.

What The Update Is

When making DStv and GOtv payments on the platform, you will have to input your IUC number first for the system to verify before proceeding to select your desired package. Other fields remain frozen and inactive until then. Attempts to input other details before then won’t work. Only your email will be auto filled if you have a pre-existing account on VTpass.

What This Update Does

Immediately you input your IUC number, our system will display the details to you. That way, you see the name on the decoder, current package, expiry date and cost of renewing the same package before making payment. Neat, we know!

Now your decoder gets reconnected immediately. Also, you can ensure that payment is being made to the valid IUC number. No more incorrect IUC payments going through.

Another benefit of this update is identifying when you want to upgrade or downgrade your bouquet. After the IUC details have been verified, click on “select what to do” and choose between “renew current bouquet” or “change bouquet”

Renewing bouquet keeps you on the bouquet you are currently on, while changing bouquet gives you the option to move to a higher or lower bouquet of your choice automatically and instantly.

That’s the new update on making DStv and GOtv payments on VTpass. Found this article helpful? Kindly share on your social media handles. Follow VTpass on FacebookInstagram, or Twitter.

How To Suspend Your DSTV Subscription

Imagine you’re going on a vacation and will be away from your TV for a while. What happens to your DSTV subscription then? What about when you have to go on a work trip and there’s no one else at home? You don’t want your active DSTV subscription to go to waste without anyone using it, not in this economy. In such cases, here’s what you can do to suspend your DSTV subscription temporarily.

Although DSTV is a prepaid service (you pay before you watch) subscribers are allowed to suspend their account for the period of 7 – 14 days (1 – 2 weeks) twice in a year. It’s true. Subscribers prefer pay-per-view but we’ll make do with what we have. It comes with a catch though.

  • You can only suspend your account twice in a year.
  • You must have an active subscription validity of at least 7 days before applying for suspension.
  • Make the suspension request 2 days before the desired date of suspension.
  • You can only suspend your account for a minimum of 7 days and maximum of 14 days at a go.

How To Go About It

To suspend your DSTV subscription temporarily, here are three ways you can go about it. The only thing you need is a scanned copy of your ID card which could be your national ID Card, Voter Card or International Passport. To suspend your DSTV account temporarily, just:

  1. Send a suspension request mail to “suspension@ng.multichoice.com” with the subject as “Temporal service suspension of DSTV account” stating your account details with the scanned copy of your id card attached.
  2. Or put your request through to DSTV support on 234 908 236 8533, supply them all details to verify that the account belongs to you and they’ll guide you on what to do.
  3. Alternatively, you may prefer to visit any DSTV service centre around you. Go with valid ID and request for your account to be temporarily suspended.

To reconnect your account after suspension, you need to do nothing. Your account is automatically reconnected once the suspension time elapses. Of course, making DSTV, data, airtime, electricity, insurance, GOTV, Startimes and other payments is easy peasy when you use VTpass!

How To Pay Your DSTV Bill Through Transfer

Paying your DSTV bill doesn’t have to be stressful, but knowing the options available to you is key. With VTpass, you can easily pay your DSTV bills and renew your subscription at the click of a button through your card, but what happens when you don’t have one?

Firstly, using VTpass, you have a variety of options open to you. You can either choose to pay using the USSD feature, using your wallet, or making a direct transfer to stay connected to your world of entertainment. If your debit card has expired, or you just don’t want to go through the sometimes tedious process of providing your card details, you can just easily make a transfer to complete your payment.

It’s pretty simple. You can make this payment right from your mobile phone, or get to the a banking hall. To pay your DSTV bill using the transfer method, simply follow the steps below and you’re done in a few clicks.

DSTV bill
  1. Log on to www.vtpass.com
  2. Go to “Pay tv subscription” and select DSTV.
  3. Select bouquet and fill in smart card number. Also provide contact details as required.
  4. Proceed to payment and select the “pay with bank transfer” option. Subsequently, account details for the transfer to be made will be displayed on screen.
  5. Make the transfer and tap the “I’ve sent the money” button.

Just like that, VTpass makes your payment on your behalf. It’s as easy as click, pay and go.

Contacting Support is also easy, should you need it. You can always chat us on our Live-chat platform on the website or app, email us at support@vtpass.com or call our hotline; 08138752358 to get instant support.

How To Pay For DSTV In Nigeria

Have you been wondering how to pay for DSTV in Nigeria? That is because you haven’t used the number one bills payment platform in the country. VTpass does not only offer you seamless and superfast payments, but also gives you a variety of options with which to pay your bills.

For example, you can settle DSTV, GOTV, Startime bills to stay connected by paying with your card. You can also make swift payment using the VTpass wallet option. Similarly, you can also pay using the USSD option, Bank Transfer or the QR code scan-to-pay. All payments are seamless and super secure. In the same vein, you also get to enjoy immediate reconnection when you make your payments through VTpass.

You can also buy airtime and data, pay electricity bills, buy insurance covers and pay education bills via the platform, with 24/7 access to the support team to help you through any issue you need resolved. You won’t be needing them much though. That is because support for us is not just being there for you, it’s anticipating your needs.

If easy payment is what you are looking for, then VTpass is what you need. Just follow the few steps below to pay for DSTV using VTpass:

  1. Log on to www.vtpass.com or open the mobile app.
  2. Select “pay TV Subscription” and choose DSTV.
  3. Fill in the necessary details and proceed to payment.
  4. Choose your preferred mode of payment and complete payment.

That’s it. You’re done! The entire process is completed under one minute and you can continue enjoying your favourite channels on DSTV. In the same vein, you can make other payments using VTpass. Simply log on to www.vtpass.com or get the mobile app today.

How To Pay DSTV Bill With Card

Before it was possible to pay DSTV bill with card, making payment was truly a tedious affair. First, you would have to make the journey down to a DSTV store, most of which were few and far in between. Next, you would have to face the long queue that was often times the norm before you finally get a chance to make your payment.

Thankfully, this is no longer the case. For instance, imagine having to go through such before you get reconnected. Ridiculous yes? We think so too. With VTpass, you can now pay DSTV bill with card, through your wallet, bank transfer, or USSD. So many options to choose from.

Take paying with your card for example. VTpass makes this very easy and seamless. Your information is safe and secure, and your payment is superfast. To pay your DSTV bill using VTpass, just follow the steps below:

  1. Log on to www.vtpass.com or open the mobile app.
  2. Select “pay DSTV subscription” and choose DSTV subscription.
  3. Select your bouquet and fill in your smartcard number and contact details.
  4. Proceed to payment and click “Pay with card” (Mastercard, Visa and Verve accepted)
  5. Fill in necessary card details and make your payment.

As soon as your payment is completed, click the “I’ve completed this payment” button and your payment will automatically be confirmed.

DSTV bills payment with www.vtpass.com are superfast, easy and extremely convenient. Just a few clicks and you’re done. Try VTpass and see for yourself?

How To Get Your DSTV Reconnected Fast

Imagine your DSTV subscription runs out 30 minutes to the start of your favourite show and you need to get your DSTV reconnected fast? You make payment and just when you think you have won this round between you and your village people, you realise your subscription is not reflecting. yeepa! What do you do?

This has happened more times than you can imagine. Trust us! What are you to do in such a situation? There are a number of options available to you if these happens, and we’re here to let you know.

At VTpass, it is our primary interest that our customers get the value for which they paid for. With our seamless and superfast system, that is assured. When payment reflects on your decoder but you are not connected immediately, this is what you can do.

Reset Your Decoder Via SMS

To reset your DSTV using SMS, just send an SMS with the word “RESET” followed by your smartcard number to 30333. You will receive a confirmation message afterwards notifying you that your request is being processed. Check after a while. You should be able to view.

Reset Your Decoder Via DSTV Self-service

Visit the DSTV website for Nigeria, sign into your account and click on “fix errors.” A dialogue box will open for you to input your smartcard details. Select “E16” and click on “Fix Error.” You should be able to view afterwards.

Contact DSTV Support

You can also put a call through to DSTV support if you are yet to be reconnected. You can reach them on 234 908 236 8533 for DSTV. Explain your situation and provide any details they may request and you should be reconnected in no time.

VTpass 24/7 Support

One of the advantages of making your payments through VTpass is that you can reach out to our 24 hour Support. We will reach out to Multichoice on your behalf when you have any reconnection issues and ensure they get treated immediately.

Remember that with VTpass, you can buy airtime and data, pay for electricity and Cable TV, buy insurance, etc.

With this information, you can get your DSTV reconnected fast anytime you make payment.

How To Get Your DSTV Reconnected Fast

It’s one thing to know where to pay your DSTV bills, but it’s another to know exactly where you need to go to get your DSTV reconnected fast. Many users have this challenge. You pay your DSTV subscription but you don’t get reconnected. This happens because you are not using VTpass.

VTpass is an online bills payment platform that offers you superfast bills payment. It doesn’t end there. VTpass does not just give you speed and convenience, but we also go the extra mile for our customers.

When you make payment after your subscription has expired, you become prone to experience reconnection issues. This arises mostly due to the fact that Multichoice has not credited your payment to your account.

When you make payment of your DSTV using VTpass, we do not only process your payment for you. You avoid reconnection hassles with VTpass because your payments are processed instantaneously. VTpass will also contact Multichoice on your behalf to ensure that you get reconnected instantly and don’t have to miss out on any of your favourite shows.

To renew your DSTV subscription and get reconnected speedily, simply:

  1. Log on to www.vtpass.com
  2. Click on “pay tv subscription” and select DSTV.
  3. Select your desired bouquet, input smartcard number and other necessary details.
  4. Confirm details and select your payment method.
  5. Make payment and get reconnected!