Why Your Decoder isn’t Reconnected After Subscribing for a GOtv or DStv Package.

It can be annoying not to get your GOtv or DStv viewing immediately after subscribing for a bouquet. That thing dey pain eh! You curl up on the sofa or balance in relaxation mode to catch the latest TV program only to see a blank screen.

The frustration is frustrating.

At VTpass, we are concerned about our users not being able to enjoy their viewing immediately after subscription. That is why we have put together several reasons that can be responsible for this and what you can do to speed up viewing when it happens.

The following are probable reasons why you may not view pictures after subscribing:

Read now! Changes in GOtv or DStv bouquets and prices, 2020

gotv and dstv reconnection

Your Decoder is Switched off

If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection. 

Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact VTpass support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.

Downgrade/Upgrade of Package

Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Family then changed to DStv Access or vise versa.

Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact VTpass support, we would handle this for you.

Good to know! Changes in GOtv or DStv bouquets and prices, 2020

gotv and dstv reconnection

Payment to a Wrong Smartcard number

“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Gbesee!

But not to panic, there is a way out.

Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.

You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.

Network issues

The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.

For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.

We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat VTpass support through the web or mobile app or call 08138752358.

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Big Brother Nigeria: Big Brother is Back and Better

In 2016 Multichoice announced the Return of the  Big Brother Show, Not as Big brother Africa this time but as Big Brother Nigeria.

Big Brother Africa was popular for its entertaining value and ability to showcase ordinary Africans from different walks of life coming together and living together under one roof for a period of time. This Africans sets their culture, believe and religion aside to come together and achieve so many great things in the house.

Following the success of past seasons of Big Brother Africa, Multichoice decided to re-package the reality show once again by bringing back the Nigerian version.

The first edition Of Big Brother Nigeria was 10 years ago, which had 12 housemates competing for $100,000 prize money by performing different physical and mental challenges in the house.

Katung Aduwak emerged the winner of the last edition of Big Brother Nigeria. Big brother Nigeria has also produced a lot of stars we know in the industry today, like the famous Tinsel actor, Gideon Okeke, and TV personality host Ebuka Obi-Uchendu who is also the host for this year.

The new edition of Big Brother Nigeria will kick starts 22nd of January 2017 and it promises to be exciting and fun filled, with 12 housemates, 11 weeks duration, under 1 house, 1 biggie. The winner of this edition walks away with N25million and 1 KIA Sorento.

The show is Available on all DStv packages and GOtv Plus The only way to can catch the show live on this channles GOtv channel 29, DStv channel 198 is if you have an active DStv and GOtv .

How to Renew your DStv and GOtv Subscription

To renew your DStv and GOtv subscription, simply visit www.vtpass.com/dstv

www.vtpass.com/gotv

Big brother Nigeria is sponsored by Pay port.

Make payment in 3 easy steps using any of the following types of cards: Mastercard, Visa Card and Verve card.

Services available on VTpass include:

Phone Airtime Recharge

Internet Data Subscription

TV subscription payment (DStv, GOtv, Startimes)

Electricity Bills Payment (AEDC, Ikeja Electric, Eko Electric, Kano Electric, Port Harcourt).

We also have an API through which other developers can access all our services.

How to Clear DStv Error Code

Knowing how to clear dstv error code might be an herculean task for some, but now that you are here, it will not be a problem for you anymore.

At a certain point, some DSTV users may have problem with their Decoder or Smartcards. In case you are not aware, or you have been seeing some messages displayed on your screen after renewing your DSTV subscription but you do not know what they are exactly, they are called Error codes.

DStv Error codes are codes that enable users to know the exact problem. The good thing is you don’t have to panic when any error pops up on your screen because you can now solve  easily without having going to the Multichoice office.

Have you been seeing this error codes and you don’t know how to go about solving them?

  • E16-4
  • E18-4
  • E32-4
  • E30-4

This article will give an insight on the two ways you can go about solving this Error code whenever this problem arises.

Steps to Clear DStv Error Code

The first way to go about solving these Error code is by using the DStv Eazy self Service.

How do I do this? simple click on this link http://eazy.dstv.com/en/ng/clear-error-code  and follow these steps

  • Select the error code your decoder is displaying
  • Enter your Smartcard Number details and
  • Click on the clear error code.

How to clear Error codes on DSTV

The second way to solve this error code is by dialing *288*2# on your mobile phone (local rates applies).

  • Select DStv
  • Enter Smartcard number
  • Send

Your DStv channels should be restored in a few minutes. If this was successful, a massage will be sent to you, notifying you that your smartcard has been reauthorized.

Kindly note that your Smartcard must be inserted and your decoder must be switched on when going through this steps.

Don’t let anything hold you back form enjoying all your beautiful programs.

If this post has helped you solve your error code problem. Kindly drop a comment below.

Remember you must have an active DSTV subscription to be able to do all of these.

To renew your DSTV subscription, simply visit www.vtpass.com/dstv .

Other services available on VTpass include:

We also have API available for developers to integrate.