Dear Esteemed Partner, we have a temporary update to VTpass Support. You may have noticed contacting VTpass support has been tricky at some specific timings. To serve you better, we are restructuring our support and in the period while we do that, support will no longer be active 24/7.
In the interim, our support will be active between 7AM – 7PM daily. We have however also built in tools to help you resolve certain issues should you need urgent help within this period, while we proceed with the temporary VTpass Support Update
Regenerate Token: This is for electricity transactions. Transactions on VTpass get immediate value. In rare situations, this may not be the case. When you pay for electricity but your token wasn’t generated. just log in to your account and visit your transactions page. Click on the transaction and regenerate your token.
Find My Token: Where your transaction was successful but you didn’t receive token, just open the mobile app/visit www.vtpass.com and follow the steps below:
Secondly, input meter number and phone number linked to your transaction.
As a result, the system will display transactions you carried out on that meter. Click on the transaction you didn’t receive token for
Lastly, your token will be displayed to you.
For help with resolving other issues, you can send us a mail with all details at firstname.lastname@example.org and you will be responded to immediately our support system is active at 7AM, or you can reach us via live chat or callings our hotline; 08138752358 between 7AM – 7PM
We sincerely apologise for the inconvenience. And we promise to be back and better as soon as possible. We remain dedicated to providing you with excellent service.
Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below
Customer Service Week: Our “why”
You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.
We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.
We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”
Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to email@example.com, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.
As we have grown steadily through the years, you’ve always and will always remain our number one priority.
We understand that naturally, it’s quite hard to trust someone else with your hard-earned money, which is worse for us because as Nigerians, we naturally have trust issues, and rightly so, that’s why we are giving you four different channels through which you can contact us whenever you are experiencing any challenge with your transactions.
The Live Chat
The Live Chat feature gives you instant access to our 24/7 support centre just by clicking on “help” and “start live chat” from the VTPASS Mobile App or by logging on to www.vtpass.com and clicking on “online – chat with us” at the bottom right. That’s it, instant access in just a few clicks
Are you the kind of customer who prefers to hear the voice on the other end of the screen? Or you have an urgent need? Our helpline is always available to give you 24-hour dedicated support. That’s right, getting that issue resolved is as simple as dialling 08138752358 now!
We know that you probably spend a lot of your time on Social Media. And because of that, we have decided to spend a lot of time on Social Media likewise. You can get your issues resolved by sending a DM to us via Instagram, Twitter or Facebook just like that. You should engage with us because we always love to hear from you, and that’s the truth!
Yes, if you’d rather send us an official mail, we are here for you. You can send a mail to firstname.lastname@example.org now and we’ll help you resolve any issue you have, even if it doesn’t necessarily have anything to do with our platform because at VTPASS, we believe in going the extra mile for you.