Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below
Customer Service Week: Our “why”
You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.
We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.
We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”
Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to support@vtpass.com, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.
As we have grown steadily through the years, you’ve always and will always remain our number one priority.
VTpass is cutting soap o. Due to the VTpass Increase Your Earning Webinar training we recently deployed, our trade partners are now earning as much as N250,000 extra income monthly. That’s how much you’re missing out on if you missed the training. The Trade Partner webinar was aimed at achieving capacity development for VTpass users, to help you take advantage and not only spend, but also earn on the VTpass platform.
How it went down
This is the maiden edition of the training and it attracted over 6000 of our terminal agents across the country. These agents were grouped into sessions that were spread out. 2020 has changed the way people work. More people are going online to look for ways to make more money for themselves instead of being full-time employees. This is one of the issues the webinar sought to address.
It was an amazing interactive atmosphere from start to finish. Attendees teemed with questions that were all attended to. Our team also received some really exciting feedback as we took polls which sparked engagement among attendees.
WHO CAN BE A TRADE PARTNER?
You may have missed the training, but it’s not too late for you to join our team of super agents who are now cashing out monthly to the tune of N250,000, just by “spreading the word.” Anyone can be a Trade Partner, you do not have to be a terminal agent, all you need is an ability to have downlines and they make the money for you while you concentrate on other pursuits. Learn all about Trade Partners here.
We know you definitely do not want to miss out on this massive goldmine. That’s why we are giving you the opportunity to join our group of super agents and make more money for yourself! Just click here to join now.
When we set up the auto-wallet funding feature on VTpass, our aim was to make wallet funding super easy. And we did.
However, recent development has made virtual wallet funding difficult; starting with Providus bank discontinuing support for virtual accounts to subsequent deactivation of automatic wallet funding.
While we are currently working to restore auto-wallet funding by assigning new virtual accounts to our customers, we have reactivated manual wallet funding as an alternative to serve you within this period.
How to fund your VTpass wallet manually
To fund your VTpass wallet manually, simply make payment into any of the following bank accounts:
Stanbic IBTC Bank Broadshift Technologies Ltd 0034565819
Providus Bank Broadshift Technologies Ltd 5400381948
After you have made payment, use the payment notification page to alert us of your payment. Here’s how to do so:
Login to your VTpass account using your username and password
Navigate to and click on “Quick Tools”
Click on “Payment Notification”
Fill the simple payment notification form
Once sent, VTpass would be notified of your payment and upon confirmation, your payment would reflect on your wallet.
New virtual account numbers would be resigned to account holders upon restoration of the auto-wallet funding service.
For help or further inquiries, contact VTpass customer support via Live-Chat, emailing support@vtpass.com, or calling 08138752358.
Why bulk SMS? You might ask. The answer is easy. At VTpass, our mission is to create a payment platform that cuts across the needs of several markets.
That includes small and medium businesses that rely on the power of mobile marketing, particularly SMS marketing; to grow their brands.
Bulk SMS makes up for over 30% of most businesses mobile marketing budgets. Given how difficult it can be to secure the services of a reliable bulk SMS provider in Nigeria; VTpass partnered with SMSclone, one of Nigeria’s top bulk SMS providers to provide our business clients easy payment and stress-free deliver of quality bulk SMS units.
Since our mobile app offers you easy payment handy, buying bulk SMS from the app saves you the time and process of buying from the web.
How to buy units from your VTpass mobile app
Before initiating a bulk SMS purchase at VTpass, be sure you already have an account with SMSclone.com. Creating an SMSclone account is easy and 100% free. Simply do the following:
Fill in your details (name, username, email address and create a password)
Click on “Sign Up” to create account.
Good to know: You get 10 free SMS units for opening an account with SMSclone!
Once your account is active, you can buy units directly from SMSclone. When next you need units and crave extra convenience, simply follow this process to buy from your VTpass mobile app:
Enter your details (phone number, smsclone.com username*, email address and amount worth of units you want to buy
Click on “Proceed” to move to payment page
Enter your card details, select a card and make payment
That easy. Your units purchased would reflect in your SMSclone account balance.
*If you cannot find a field for filling in your SMSclone username, no problem; go ahead with your payment. Our support team would call you immediately after payment to request for and credit your SMSclone account.
For help or inquiries, simply reach VTpass support by chatting us live through the web or app, send a mail to support@vtpass.com or call 08138752358.
VTpass agency programs are renowned for their dynamism, freedom of options, and highly rewarding design. That’s because we offer you six (6) unique ways to become a VTpass agent out of which you can select more than one way and earn unlimitedly.
Most people know 4 out of the ways to become a VTpass agent, but not everyone about the other 2 exclusive ways to partner with us. These other two are exclusive simply because they involve either technical skills or a larger network of people to operate. This is where the big boys play, but hey! Absolutely anyone can join the game and earn big too.
In this article, we would cover everything you need to know about the second exclusive club: how to become a VTpass Trade Partner. To learn about the second exclusive club, see how to become a VTpass API agent.
Who is a VTpass Trade Partner?
VTpass Trade partners are basically agents whose sole purpose is to recruit other agents under them and earn on every transaction these agents carry out. Your business is to help create businesses for others while earning at the same time. Yes, a Terminal Agent can equally be a Trade Partner!
Statistically, you can earn as high as two hundred and
fifty thousand Naira (N250,000) monthly just by creating Terminal Agents under
you. However, this is tantamount to how serious your down-lines are.
Another amazing benefit on the Trade Partner feature is
that there are no limits to how much you can earn as your earnings depends on
the amount and volume of transactions your down-lines carry out and the
earnings are more spread. Also, there are no time limits as to how long you can
continue to earn on your down-lines as you can earn infinitely!
Ready to become a Trade Partner?
What You Enjoy as a VTpass Trade Partner
Unlimited earnings potentials
Passive income potential (earn on the activities of your agents even when you are not there)
Active income (earn equally as a terminal agent on profits and personal commissions)
Online and/or onsite training and sensitizations.
24/7 technical support system available for you
24/7 customer support personals to answer your requests
Participate in VTpass agents’ giveaways and loyalty bonuses
Notification of new services and features to improve your business
How to Become a Trade Partner
It’s totally free and easy to become a Trade Partner, all
you have to do is:
Activate the Trade Partner feature on your VTpass account.
Once you register successfully as a Trade Partner you will receive an instant SMS and email notification to this effect. Now you can go out there and start signing up agents under you.
How to Register Terminal Agents Under you
To sign up a new Terminal Agent under you, simply;
Click your Trade Partner dashboard and;
Click on Create new agent to register a down-line.
That easy! You can register as many down-lines as possible. Under your Trade Partner dashboard, you can view your agents, earnings, and history.
How to Withdraw your Earnings
Making money makes no sense if you can’t see your earnings and withdraw them at any time. With VTpass, this is super easy.
You can withdraw your earnings at any time by following these simple steps;
Log into your VTpass account with your registered email and password
Click on “My Earnings” in the list of options.
What are you waiting for? Sign up now and start your journey to massive income potentials. We’ve got your back! For more information, contact VTpass support.
