Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below
Customer Service Week: Our “why”
You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.
We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.
We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”
Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to email@example.com, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.
As we have grown steadily through the years, you’ve always and will always remain our number one priority.
Have you ever been indoors, having no cash, needing to make a phone call urgently? You’re unable to get advance airtime from MTN due to the fact that you have debts on your line you’re yet to service.
Well, I have, and it wasn’t a rosy experience at all. It was as I sat there wondering what I was going to do that I remembered that I could get MTN airtime from my VTpass wallet account.
VTpass is an online bills payment platform that helps you conveniently make purchase for services like Phone Airtime Recharge, Data bundles, Cable TV subscriptions, Electricity bills, Insurance, Education and many more.
VTpass is extremely easy to use. To buy MTN airtime online, simply:
Fill in your details and amount you want to recharge.
Select your desired mode of payment. You can either pay with card, bank transfer or through your VTpass wallet.
Once your payment is successful, your mobile line will be credited immediately at no extra charge to you. For example, if you recharge the value of 500 through VTpass, that is the exact value that you will be charged.
We have a blockbuster of weekend on our hands and we’re loving absolutely every bit of it. As always, vtpass ensures that you do not miss any of the action by handling your bills payments for you.
1. The Wimbledon Finals
If you’re a lover of tennis, then nothing would be more satisfying this Saturday than seeing the finals of the oldest tennis tournament in the world. That is to say, Ashleigh Barty of Australia and Karolina Pliskova of Czech Republic go head to head in the Wimbledon Ladies’ finals on SuperSport Tennis (214), at 14:45 CAT.
Similarly, the men’s finals follows fast on Sunday, as the winners of the semi-final happening today between Novac Djokovic and Shapovalov face the winners of the other semi-final tie pitting Matteo Berrettini’s against Hurkacz. Watch the Men’s Finals live on SuperSport Tennis (214), at 14:00 CAT.
2. Nigerian Idol Finale
Thirdly, the Nigerian Idols! The winner of the Nigerian Idol season 6 will be nobody’s mate, with a cash prize of N30m, brand new SUV, 6 track EP recording deal and many other goodies. Catch the finals this Sunday 11th on Africa Magic at 7pm. The weekend is filled with back to back content.
3. Euro2020 Final
Lastly, sunday night sees England, in the finals for the first time, face off at Wembley against Italy, 1-time winners of the Euros. Catch what promises to be a pulsating final live on Supersport and Startimes at 21:00 CAT.
When we set up the auto-wallet funding feature on VTpass, our aim was to make wallet funding super easy. And we did.
However, recent development has made virtual wallet funding difficult; starting with Providus bank discontinuing support for virtual accounts to subsequent deactivation of automatic wallet funding.
While we are currently working to restore auto-wallet funding by assigning new virtual accounts to our customers, we have reactivated manual wallet funding as an alternative to serve you within this period.
How to fund your VTpass wallet manually
To fund your VTpass wallet manually, simply make payment into any of the following bank accounts:
Stanbic IBTC Bank Broadshift Technologies Ltd 0034565819
Providus Bank Broadshift Technologies Ltd 5400381948
After you have made payment, use the payment notification page to alert us of your payment. Here’s how to do so:
Login to your VTpass account using your username and password
Navigate to and click on “Quick Tools”
Click on “Payment Notification”
Fill the simple payment notification form
Once sent, VTpass would be notified of your payment and upon confirmation, your payment would reflect on your wallet.
New virtual account numbers would be resigned to account holders upon restoration of the auto-wallet funding service.
For help or further inquiries, contact VTpass customer support via Live-Chat, emailing firstname.lastname@example.org, or calling 08138752358.
The grandmaster of data is back with another one: the Glo 4x bonus recharge promo! We are excited as you are because this promo allows Glo customers to enjoy up to 4 times the value of any recharge they make. This bonus offer is available on all prepaid tariff platforms and all subscribers can enjoy this.
Glo 4x bonus airtime plan offers customers four times the value of their electronic recharge of any of the following amounts: N150, N250, N550, N1,050, 3,050, N5,050 and N10,050. If you do an e-Top up of an amount that is not mentioned above, you will not receive the bonus.
The 4x bonus recharge can be used to call and send SMS to all networks in Nigeria, browse, and make international calls up to 23 countries including; Bangladesh, Brunei, Canada, China, Denmark, French Guiana, Guam, Japan, Hong Kong, India, Israel, Luxembourg, Malta, Mongolia, Norway, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, UK, and the US.
Note that the airtime bonus cannot be used to buy data. Well, Glo knows Nigerians are better awoof lovers, lol!
How to get Glo 4x airtime bonus
To receive the Glo 4x bonus, simply dial *323*PIN# on your phone or top-up electronically through ATM, POS terminals, or online right away with VTpass. Remember that your recharge must be within these amounts: N150, N250, N550, N1,050, 3,050, N5,050, and N10,050.
For top-up of N150, you get N600 (that’s extra N450 on your recharge) and for N1,050, o boy! You get N4,200, an extra N3,150 on your recharge.
Here are details of the Glo 4x recharge call rates, SMS rate, and data:
Calls to the 23 international counties – 60kobo per second
Local call rate – 45kobo per second
SMS to local Networks – N4 per SMS
Data rate – N3 per MB
With Glo 4x bonus recharge, you would receive another 4 times bonus amount on a new recharge even if your previous recharge bonus has not been exhausted. However, the bonus value is valid for 14 days or 30 days depending on your recharge. N150 top-up recharge has a validity period of 14 days, while recharges of N550 and above have a validity period of 30 days.
Don’t be left out of this overflowing awoof. Top-up Glo airtime now! To check your 4x bonus, simply dial *122*30#.
In a previous article where we covered everything about Smile 4G data, we promised we would do the same for SmileVoice calls and airtime. The thing is, Smile is known for data services, but not everyone knows you can equally use Smile for voice calls just like you do with local airtime networks in Nigeria.
You can use your Smile 4G data bundle for voice calls and SMS to anyone, anywhere in the world from your mobile phone using SmileVoice App or a Smile SIM inserted into a compatible voLTE phone.
SmileVoice service assigns you a +234-70- mobile number which you can call and receive calls with. When traveling abroad, you don’t need to roam the line as it can be used over any local WiFi but international charges would apply. However, Smile-to-Smile calls are absolutely free no matter where you are. That’s way cool!
How SmileVoice calls are charged.
SmileVoice is charged in MBs to Anytime and SmileLite data plans. For example, if you are using a 10GB Anytime (12-month) plan and you make a one-minute local call, you will be charged 10.76MBs from your data plan, which equates to ₦8.22. That in effect is a call rate of 13.7k/sec. For SmileVoice ONLY plan offers the cheapest rate of 13.3k/sec.
The table below shows MBs per minute that is deducted from your active data plan which equates to a k/sec rate:
If you have any phone that supports LTE band 20 (800MHz) such as Tecno phantom 5, Samsung S5/S6/Note 4/Note 5/A3/A5/A7/J5/J7, LG G3/G4, etc., you can simply buy a Smile SIM and insert in the phone then buy a Smile data/voice plan.
Alternatively, you can download the SmileVoice App on your smartphone via GooglePlay or AppStore and follow these steps:
Install and open the SmileVoice App on your phone, select country.
Use your Smile-registered email to request an activation code.
Once your code is sent to you via mail, enter your registered phone number and activation code on the App
The App would be successfully activated for you to use.
Easy way to buy SmileVoice calls and airtime
Now that you have gotten a Smile SIM or installed the App, what is left is to buy airtime for your calls. To do this, simply
Log on to www.vtpass.com
Click on ‘Airtime Recharge’
Select ‘Smile’ banner and fill in the type of plan you want to buy, account ID, Smile phone number and your email address
Smile Telecoms remains one of the largest sub-1 GHz 4G LTE commercial networks in Africa, operating in the “future proof’ low band, 800 MHz band, and mid-band. The company is physical in five major African countries but operating in over 50 countries.
lot of people know the usual Smile data packages that we have covered in a different
article, but they have never experienced Smile Unlimited data plans. In this
article, we would explore Smile Unlimited data packages in terms of speed, data
plans and data sizes.
What does it mean to be Unlimited?
confuse the term “Unlimited data” a lot. While certain advanced networks offer
truly unlimited data, others do not. Unlimited means there is no cap on your
data usage i.e. you are not buying 2GB or 200GB worth of data. You are buying
uncapped internet access.
internet speed or Mbps (megabits per second) is what defines unlimited plans.
Logically, the more you use data, the slower it would get. This is a measure to
stop heavy downloaders from clogging the network. Imagine downloading 2GB worth
of data per day?
Smile Unlimited Platinum, subscribers get to enjoy speed up to 6Mbps and no
throttling of data speeds. Depending on what you do with data, this package is
truly unlimited. Now let’s look at the plans.
Smile Unlimited data plans
UnlimitedLite: This plan goes for N10,230 and is
valid for 30 days. Now available in Asaba, Abuja, Benin, Ibadan, Lagos, Port
Harcourt, Onitsha and Kaduna, this is the least of the unlimited plans.
UnlimitedLite has a data speed of up to 8Mbps. That will reduce once 25GB data
has been used. A customer may recharge with another unlimited plan to
bring data speeds back to 8Mbps.
Unlimited Essential: With N15,350 you can get this data plan for a 30 days validity period. The plan allows you to use 50% data during the day and 50% at night. Great if you keep late-night online periods. Night usage commences from midnight to 6AM. Data speed of up to 8Mbps will reduce once 30GB data has been used, either during the day or night.
Unlimited Premium: Premium cost N20,270 for a period of 30 days. This plan has no data limits up to 3Mpbs. With the premium version, you have 4 Mbit/s until you reach 80GB of usage.
UnlimitedPlatinum: The Platinum plan was recently
launched. This plan goes for N24,000 for a period of 30 days. The Unlimited
Platinum ensures that customers enjoy super-fast, super reliable internet for
as long as they want by offering data speed of up to 6Mbps, with no data, with
no throttling of data speed.
Smile Unlimited plans are remarkable given their top speeds and coverage. To buy any of these Unlimited plans simply top-up here or log on to www.vtpass.com, a fast, convenient, and secure way to make payments online.
Now that you know everything about Smile 4G Data packages and Unlimited plans, would you like to learn about Smile Voice Calls?
So we are checking out Smile data today to see what data plans you might enjoy. Smile communication prides itself as one of Africa’s biggest 4G LTE mobile broadband network.
Launched in 2013 in the Tanzanian headquarters Dar es Salam, the company has since then extended its operation to over 7 regions establishing itself as West Africa’s premier 4G LTE broadband network with over 8 cities covered in Nigeria.
Smile has the objective of providing millions of Africans with access to high-quality internet at affordable prices. Smile Nigeria broadly divides its customers into corporate and personal plans.
Before we delve into the different plans, let’s see the cities that Smile covers in Nigeria. You don’t want to buy a data plan you can’t use, right? To fully enjoy Smile data service, you would need to live in any of these cities;
Different Smile Data Plans
Smile FlexiDaily: 1GB for N350 valid for 24 hours
If you use a lot of data daily or looking to upload/download heavy data files in one day, the FlexiDaily says hi.
Smile FlexiWeekly: 2GB for N1020 valid for 7 days
Ok, so you need up to 2GB of data but 1-3 days are not enough to use it all? Use of FlexiWeekly instead.
Smile Midnite: 3GB at N1,530 for 7 days
This plan allows you to use data from midnight until 6AM in the morning within a period of seven days.
Smile Weekend Only: 3GB at N1530 from 9PM Friday night to Sunday Midnight
If you’re online only on weekends, this data plan is designed for you. Note that it expires by Sunday midnight.
This category of Smile data plan allows you to make use of 50% of your data during the day and 50% at night. Great plan if you shuffle your data between night and day. You make your choice depending on the volume of data you need at a period. The ValuePlus plans include:
Smile VaulePlus 1.5GB at N1,020 valid for 30 days
Smile ValuePlus 5GB at N3,070 valid for 30 days
Smile ValuePlus7GB at N4,090 valid for 30 days
Smile ValuePlus 11GB at N5,110 valid for 30 days
Smile ValuePlus 15GB at N6,140 valid for 30 days
Smile ValuePlus 21GB at N8,190 valid for 30 days
Smile ValuePlus 31GB at N11,260 valid for 30 days
BumpaValue data group is designed for heavy data users over a medium period of time. If you want plans that go over the 30 days benchmark, try out the BumpaValue plans. The Smile BumpaValue includes:
BumpaValue 30GB at N15,350 valid for 60 days
BumpaValue 60GB at N30,700 valid for 90 days
BumpaValue 80GB at N40,950 valid for 120 days
Another group of data plans. Smile Anytime is specifically designed for users who use fewer data over a lengthy period or as the case may be. We are talking about 12 whole months’ validity! Check out the plans:
Anytime 10GB at N8,190 valid for 12 months
Anytime 20GB for N16,380 valid for 12 months
Anytime 50GB at N36,850 valid for 12 months
Anytime 100GB at N71,650 valid for 12 months
Anytime 200GB at N138,200 valid for 12 months
There you have it! All Smile data plans in their updated year 2020 prices. All the information is verified by Smile. However, if you want to go Unlimited and wondering what Smile Unlimited plans look like, click right here.
With all these data plans and options, you can see that Smile is a fantastic service provider. Now you don’t need any hassle or stress to subscribe for any of Smile data plans. Simply visit www.vtpass.com/smile to buy right from your mobile phone.
So, we once talked about the amazing films that can help make your weekend a delight. But then, most of the mentioned movies were basically international movies, Hollywood to be precise. So, why not let us backtrack to our indigenous movies. Quite a lot of new movies are emerging in the Nollywood scene. And most of them are quite notable. So, we will be reeling out a couple of movies you can watch for your relaxation this weekend.
Before then, it is useful to point out that there really is not going to be a good TV time if bills are left hanging. So, catering for your bills first and settling them is the way to go. And you can do this easily and speedily by logging on to www.vtpass.com. Or you can simply download the VTpass app for Android. VTpass, as an online payment platform makes it way easy to pay your bills, electricity bills, airtime, data, TV subscription and much more. You can easily pay off these bills in just three easy steps: Log On, Select, Pay.
So, here are some of the newly released Nollywood movies at your behest.
Memoirs Of 4
This film is as new as a newly scented room itself. Adesua Etomi takes the lead as Teniola. And she rocks it with Blossom Chukwuemeka. But they are not the only one in this party. Other equally powerful actors like Joseph Benjamin appear in this movie. Just as the title suggests, the movie shows the struggles of four women.
The Royal Hibiscus Hotel
A chef, an authoritative father, a loving mother and a handsome stud who likes to eat, this movie is set to blow the roof away. And guess what, it is out. So, you can go feast your eyes on it for the weekend.
The Wedding Party 2
It is no more news that this blockbuster movie now has its sequel out in the wood. You want a piece of drama, romance and comedy, this is the film to watch.
Coming to America
This film which already has a telling has undergone an African Remake to star the likes of Van Vicker and Mercy Johnson. This is also one you would enjoy.
So yes, your weekend can be just fantastic with this movies. But first, go on to renew your TV subscription or renew your data by logging on to www.vtpass.com and download the VTpass app for Android.
Even more than any other month, February always seems to emit an aura of love and affection. So, it is not unlikely to hear more about relationships this month than in any other month. But while it can be quite a norm to address normal relationships within normal ranges. Other relationship types that might not fall within the “normal” are worth recognising too. In this sense, long distance relationships should be on note. The popular belief basically is that relationships across long distances have a very slim chance of working out well. And yes, this can be very true. However, long-distance relationships also have prospects for longevity when the partners in question adhere to certain conditions.
So, in this turn, here are tips on how to keep a long distance relationship going.
Take it or leave it, the most important tip in keeping a distant relationship is talking. This is the only weaponry faraway lovers have in bonding. Usually, there is a lot to talk about, it only takes the patient ones to find the right conversations and delve deep. You can talk about your goals, the ground rules you need to observe, serious things, playful things. You can also make reference to your adventures, your emotions, your expectations…
Really, going on to talk about anything and everything; to greet each other good morning and good night will definitely avoid any sort of miscommunication. And it will give room to more closeness.
VTpass, an online payment platform, provides just the right atmosphere for your conversations to lengthen and grow. Through VTpass, you can easily buy your airtime and data for your voice calls, video calls and social media chats. By logging on to www.vtpass.com or downloading the VTpass mobile app on Google Play Store, you can conveniently buy yourself a time with your distant lover in just three easy steps.
Also, the vital key to a long distance relationship is trust. Partners in two exclusive places must be able to trust each other to remain faithful. Jealousy, strife, insecurities, these are the fastest way to quell a relationship. So they are best avoided.
Who says faraway couples can’t give themselves beautiful treats? So, your partner lives far away alright? But there really ain’t a place we can’t get to in this world. SO, why not take the time once in a while to visit each other. And then make the best of the time doing what you both enjoy. Also, you can stay afar off and still have fun. Delivery, online shopping, digital gifts, all these can spice your relationship
So yes, everyone thinks it’s good to be open in a relationship, right? Well, in a long distance relationship, the level of openness has to double. Because you are afar off, every shred of information must pass round between the two couples all the time.
It is not really a great idea to be playing games in a long distance relationship. But it is not equally a bad idea if you spring up surprises on each other, play pranks and make things fun. Online games
Honestly, long distance ain’t really the ideal thing. So, as soon as it can be over with, then you should get it over with. So, two couples in love should as much as possible keep looking at the train and be eager to go home.
In more ways than one, VTpass makes any relationship, especially the long-distance relationships very tolerable. Through the convenience offered in paying bills and making everyday services accessible to everyone. By logging on to www.vtpass.com or downloading the VTpass mobile app for Android, you can make payment for your data and airtime in the easiest way possible. Why not come aboard today to keep your relationship alive.