Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below
Customer Service Week: Our “why”
You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.
We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.
We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”
Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to support@vtpass.com, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.
As we have grown steadily through the years, you’ve always and will always remain our number one priority.
Are you mentally exhausted and don’t know it? There always exist periods where it seems you lose interest in working and develop what can be described as an apathy towards work. Someone could even say you’re being lazy or laidback towards work.
We’ll walk you through a quick test today to check if you’re dealing with exhaustion or you’re just really lazy.
1. You Don’t Feel Motivated.
Firstly, you don’t feel motivated. Not feeling motivated is not always a sign of laziness, it can actually be a pointer to emotional exhaustion sometimes which arises as a result of the fact that you have done so much brainwork without adequate rest.
2. You Can’t Focus Or Concentrate.
Secondly, you are losing focus. Are you finding it hard to concentrate on what needs to be done? If you find yourself getting distracted easily, it could be a pointer to the fact that you are stressed and it needs to be managed before it affects you at the workplace.
3. You Constantly Fantasize About Drastic Change
Thirdly, you’re in a fantasy world. Do you find yourself suddenly imagining what your life would look like if you won the lottery? Or if someone suddenly relocated you away from the country? Using such fantasies to escape your present reality is a pointer to emotional exhaustion.
4. Small Tasks Seem Overwhelming.
Similarly, when stressed or mentally exhausted, you suddenly begin to struggle with tasks that you naturally would execute. At this point, work seems like a big deal and you just need it all to stop so you can breathe.
A person or group of people operating under the name Satoshi Nakamoto launched Bitcoin in 2009. A worldwide army of enthusiasts swiftly adopted the cryptocurrency. It currently has user dashboards looking like the silhouette challenge however.
HOW BITCOIN WORKS
Bitcoin is a digital currency which has no ties to any bank or government. Bitcoins are basically lines of computer code that are digitally signed each time they are transferred from one owner to the next.
Users create the coins, “mining” them by lending computing power to verify other users’ transactions. For that, they receive Bitcoins in exchange. The coins however have monetary value. They can be bought and sold on exchanges with U.S. dollars and other currencies.
Since coming to light, cryptocurrency has been widely hailed as everybody’s “inroad” to financial independence. Some businesses receive Bitcoin for payment and a number of financial institutions allow it in their clients’ portfolios. Overall mainstream acceptance is still quite limited though.
Leading cryptos Bitcoin and Ethereum have endured a turbulent time over the past week. Share prices have dropped by 37.10% and 42.23% respectively. The market crash follows a decision by Tesla to no longer accept Bitcoin as payment for its vehicles, as announced by the car company’s CEO Elon Musk.
Don’t Panic. The most important thing you need to have in order to make the decision is your head. Whether you are going to buy the dip, see the dip out or get out while you can, use your head. We are not telling you to not be afraid of losing your money. But, be sure you’re not just making an emotional decision.
Assess and Evaluate. From a place of calm, make research, keep abreast of news and developments regarding cryptocurrency. It’s not the first time in recent times that the market is being hit. Just in February, the Central Bank of Nigeria (CBN) bannedNigerian banks from dealing in all forms of cryptocurrencies, then Tesla, now China, and there have been conversations surrounding India.
Make a Decision. Assess the situation and what it means for the future. As a result, you will be making an informed decision. This provides an action plan that reflects your current view on the potential risks and opportunities of cryptocurrencies.
The plunge in cryptocurrency markets may have you unsettled. But remember, this is not the first time the market is dipping.
E-payments in Nigeria saw a total transformation during the lockdown. Yes, the pains of COVID-19 were felt but perhaps it left us with a few lessons too. We witnessed the difficulties associated with economic stagnation and knew the importance of business activities in any economy.
From the angle of finance, the pandemic gave insights into the future of payments in Nigeria. A study by Accenture revealed the limitation of cash and the increase of digital payment during the lockdown periods worldwide. For Nigeria, this is especially true.
Even though people withdrew more cash than ever from ATMs around the country, less than 60% of that cash was actually spent. This was due to cash hoardings by people amidst not knowing when the lockdown would be eased.
Lack of physical cash gave boosts to online payments. Cashless and contactless payments became the norm so as to reduce the risk of contracting the virus.
The long queues at ATMs were yet another factor. It was far easier to make payments digitally than paying in cash. Many individuals and businesses that could operate during the lockdown switched to electronic payment. All of these exploded e-payments around the country.
Just how much explosion? you might ask. In May 2020, e-payments in Nigeria jumped by 82% to ₦11.676 trillion from ₦6.421 trillion in April 2020. An all-time high!
Online retailers and payment platforms saw increases in patronage too, even as other consumer spendings decreased. This was evidenced by the increase in the number of online stores and internet marketers during the lockdown.
Now, as the country kick-starts full operations of economic activities, the question remains; would the rate of e-payments in Nigeria reduce, or would it increase in the coming months?
Why e-Payment would increase
Electronic bill payments for goods and services around the country are only bound to increase. Here are two major post-COVID reasons why this would happen:
Personal Precautions:
The crisis may be relaxed but the ‘panic’ still exists for many. Millions of people would still prefer to take the safer route when making bills payments – that is to pay online.
Many health experts have warned about the risk of contacting COVID-19 from unaware, new carriers not detected during the quarantine. As such, the need to protect personal self from contacting the virus through cash handling or contact payment would keep a lot of people on the online payment track for a very long time.
Convenience:
For many, the quarantine was their chance to experience online payment for the first time. Convinence has been the major driver of e-payments since inception; it’s no wonder why a large percentage of new users would want to stick with the system.
World Bank already predicted that 25% of all money transfers would be done electronically by 2025; a chunk of that increase coming from new e-payment users in Africa. Convinence and speed of payment are major drivers that would prompt these new users to switch paymently to e-transactions.
VTpass, driving e-payments in Nigeria.
Online bills payments are not reducing anytime soon. Instead, a lot more bill payers would make the switch from cash transactions in the future. You too can transit to paying bills online today.
Start by logging on to www.vtpass.com to pay bills in minutes. VTpass is Nigeria’s leading online payment platform that allows you to pay for the daily services you enjoy. You can top-up airtime or data, subscribe your GOtv, DStv, or Startimes, pay electricity bills, buy insurance, and do more.
Payments on VTpass are fast and easy and you get value for your money within minutes of transfers. Visit www.vtpass.com to get started or simply download the VTpass mobile app.
Are you tired of having to walk into an office to pay electricity bills? Ugh! That can be really stressful. Perhaps you are looking for an easier, faster, and reliable way to pay EKEDC bill without stress?
The solution is simply to go online! Gone are the days of stressing oneself in the name of paying electricity bills. Now you can sit back in the comfort of your home and pay EKEDC bill from your computer or mobile phone.
Here are the simple things you need to buy EKEDC units online:
Mobile phone or computer
Internet connection
Trusted & reliable online payment platform like VTpass
On the option box that says “What do you want to do“, select Pay Electricity payment on the horizontal menu tab
From the second option box below the first, select EKEDC (Eko Electric). Once the page opens;
Select your Meter type (prepaid or postpaid)
Enter your correct Meter number, Phone number, Email address, & Amount worth of units you want to buy e.g 2000
Click on “Continue” to move on to payment page to complete payment
When your payment process is completed, click “Submit”
Easy!
After payment, meter tokens are delivered to you instantly via mail and SMS and you can load it immediately to your meter. Click here to buy units now.
For inquiry or issues encountered, simply reach VTpass support by chatting us live through the web or app, sending a mail to support@vtpass.com or calling 08138752358.
Perhaps you’re hearing of VTpass sub-account for the first time and you’re wondering, “what’s this one again?” Not to worry; in this article, we would explain what it is and how you can use it.
What is Sub-Account?
VTpass API Sub-Account is a segregated account nested under the main (initial) account which was created on VTpass platform. This feature is to ensure restriction and make sure only the admin (the API agent) have access to perform transactions on the main account.
As an organization that partners with VTpass through the use of our API, we understand different departments require access to your account for various purposes hence there is always the risk of unauthorized transaction(s) been carried out.
That is why we created the Sub-Account feature which allows you to have sole control over transactions happening on your account even as different people might have access to it.
This strengthens your account security while at the same time allowing people within your organization to have access to the account for other reasons.
Here are what the Sub-Account can only be used for:
Generate report
View wallet top-up history
View transactions
Generate wallet report
In essence, the sub-account cannot be used to carry out any transactions without your permission. If you are yet to create a sub-account, we advise you to do so immediately. Here’s how:
How to Create a Sub-Account
Log on to www.vtpass.com
Click on login and fill in the Email and Password for the main account
Click on manage sub-accounts
Fill in the name, phone number, email and password for the sub-account and then click ADD
Doing this, you have successfully created a sub-account. This means when a person needs to access the platform for whatever purpose all he/she needs to do is;
Log on to www.vtpass.com
Click on login and fill the new login details
At VTpass, we care about your business growth and safety. Take advantage of this feature now to protect your account.
If you reside within the Federal Capital Territory (FCT), Niger, Kogi, and Nasarawa states where Abuja Electric (AEDC) covers, you might have probably experienced how difficult it can be to pay electricity bills at AEDC office or at a vendor’s.
Why go through all that hassle, when technology today has made it super easy to make such payments conveniently?
With VTpass, Nigeria’s leading online payment platform, you can easily sit in the comfort of your home or office and pay AEDC bills in a flash. It’s easy! Here’s how to pay with VTpass:
You know that odd feeling you get when you’re two weeks into your one-month mobile data plan and your network provider sends you that heart-breaking message; “Dear Customer…”? Ahhh!
That thing dey pain eh! You start wondering how the data finished so fast, what you did with it and why it just can’t last for 30 days as provided by your network. I know how that feels, we’ve all been there.
In this age of increased internet activities, video streaming, social networking, pop-up ads, music streaming, and tons of data-hungry apps fighting for attention on our mobile phones, data has become a vital commodity and should be managed like scare goods. If not, you might find your data bills punching huge holes in your pocket every month.
When you go through some people’s phones, you would start wondering whether they are selling apps. Most apps update themselves or run in the background using data. Others are notification-enabled and would send you notifications every now and then. Learn to keep only apps that you NEED. If you don’t use an app for months, what is it doing on your phone?
2. Monitor your data usage
Most smartphones are contain data usage monitor and settings so that you can monitor and limit the amount of data you use over a period of time. Been aware of the activities or applications that drain your mobile data is the first step to learning how to save mobile data. Once you know your enemy apps, easily set up data limits and alerts to tell when you exceed data limits in Settings menu.
3. Restrict Apps from running in background
You see all those apps you use daily but consumes data even when you are not using them, their medicine is to simply disable them from running in the background through Settings. However, these background feature allows apps to update themselves and complete tasks even when you move to another app. So be sure to know if you need an app to run in the background before you disable this feature. Stopping apps from running in the background helps reduce data consumption and also preserves your device’s battery life.
4. Curtail online video streaming
Perhaps this one should have come first. We simply love those funny videos, highlights and other video content that consume most of your mobile data. Excessive streaming of videos, music, high quality images or GIF files, are data pits. You need to entertain yourself responsibly to save data. If you can’t avoid the entertainment your smartphone brings, you can set the image quality or resolutions at lower rates in your Settings menu.
5. Use Wi-Fi Only for Updates or Downloading Heavy Files
A big way to save mobile data is by setting your smartphone to auto-updates only when on Wi-Fi connection. We know we haven’t gotten to the stage of unlimited Wi-Fi connection in Nigeria yet, still there are certain locations you can count on for free Wi-Fi. This way, you get to save some significant volume of the data that goes into oblivion from auto-updates. Furthermore, you can set downloads of heavy contents such as videos, high-resolution images and music files on Wi-Fi Only too.
6. Caching and preload data
Caching enables you enjoy preloaded content at any time, without using further mobile data. A cache is a hardware or software component that stores data so future requests for that data can be served faster. The data stored in a cache might be the result of an earlier computation or the duplicate of data stored elsewhere. Certain apps allow you to store data temporarily so you can cache as much content as possible. You don’t need further data to access cached data while they are available.
To buy data instantly from your mobile phone at no extra cost, simply visit www.vtpass.com, select your network provider, and buy data you. No matter your network provider: MTN, Airtel, Glo, 9mobile or Smile data, VTpass got you covered.
Smile Telecoms remains one of the largest sub-1 GHz 4G LTE commercial networks in Africa, operating in the “future proof’ low band, 800 MHz band, and mid-band. The company is physical in five major African countries but operating in over 50 countries.
A
lot of people know the usual Smile data packages that we have covered in a different
article, but they have never experienced Smile Unlimited data plans. In this
article, we would explore Smile Unlimited data packages in terms of speed, data
plans and data sizes.
What does it mean to be Unlimited?
People
confuse the term “Unlimited data” a lot. While certain advanced networks offer
truly unlimited data, others do not. Unlimited means there is no cap on your
data usage i.e. you are not buying 2GB or 200GB worth of data. You are buying
uncapped internet access.
However,
internet speed or Mbps (megabits per second) is what defines unlimited plans.
Logically, the more you use data, the slower it would get. This is a measure to
stop heavy downloaders from clogging the network. Imagine downloading 2GB worth
of data per day?
With
Smile Unlimited Platinum, subscribers get to enjoy speed up to 6Mbps and no
throttling of data speeds. Depending on what you do with data, this package is
truly unlimited. Now let’s look at the plans.
Smile Unlimited data plans
UnlimitedLite: This plan goes for N10,230 and is
valid for 30 days. Now available in Asaba, Abuja, Benin, Ibadan, Lagos, Port
Harcourt, Onitsha and Kaduna, this is the least of the unlimited plans.
UnlimitedLite has a data speed of up to 8Mbps. That will reduce once 25GB data
has been used. A customer may recharge with another unlimited plan to
bring data speeds back to 8Mbps.
Unlimited Essential: With N15,350 you can get this data plan for a 30 days validity period. The plan allows you to use 50% data during the day and 50% at night. Great if you keep late-night online periods. Night usage commences from midnight to 6AM. Data speed of up to 8Mbps will reduce once 30GB data has been used, either during the day or night.
Unlimited Premium: Premium cost N20,270 for a period of 30 days. This plan has no data limits up to 3Mpbs. With the premium version, you have 4 Mbit/s until you reach 80GB of usage.
UnlimitedPlatinum: The Platinum plan was recently
launched. This plan goes for N24,000 for a period of 30 days. The Unlimited
Platinum ensures that customers enjoy super-fast, super reliable internet for
as long as they want by offering data speed of up to 6Mbps, with no data, with
no throttling of data speed.
Smile Unlimited plans are remarkable given their top speeds and coverage. To buy any of these Unlimited plans simply top-up here or log on to www.vtpass.com, a fast, convenient, and secure way to make payments online.
Now that you know everything about Smile 4G Data packages and Unlimited plans, would you like to learn about Smile Voice Calls?
So we are checking out Smile data today to see what data plans you might enjoy. Smile communication prides itself as one of Africa’s biggest 4G LTE mobile broadband network.
Launched in 2013 in the Tanzanian headquarters Dar es Salam, the company has since then extended its operation to over 7 regions establishing itself as West Africa’s premier 4G LTE broadband network with over 8 cities covered in Nigeria.
Smile has the objective of providing millions of Africans with access to high-quality internet at affordable prices. Smile Nigeria broadly divides its customers into corporate and personal plans.
Before we delve into the different plans, let’s see the cities that Smile covers in Nigeria. You don’t want to buy a data plan you can’t use, right? To fully enjoy Smile data service, you would need to live in any of these cities;
Lagos
Abuja
Port Harcourt
Benin City
Ibadan
Kaduna
Onitsha
Asaba
Different Smile Data Plans
Smile FlexiDaily: 1GB for N350 valid for 24 hours
If you use a lot of data daily or looking to upload/download heavy data files in one day, the FlexiDaily says hi.
Smile FlexiWeekly: 2GB for N1020 valid for 7 days
Ok, so you need up to 2GB of data but 1-3 days are not enough to use it all? Use of FlexiWeekly instead.
Smile Midnite: 3GB at N1,530 for 7 days
This plan allows you to use data from midnight until 6AM in the morning within a period of seven days.
Smile Weekend Only: 3GB at N1530 from 9PM Friday night to Sunday Midnight
If you’re online only on weekends, this data plan is designed for you. Note that it expires by Sunday midnight.
Smile VaulePlus:
This category of Smile data plan allows you to make use of 50% of your data during the day and 50% at night. Great plan if you shuffle your data between night and day. You make your choice depending on the volume of data you need at a period. The ValuePlus plans include:
Smile VaulePlus 1.5GB at N1,020 valid for 30 days
Smile ValuePlus 5GB at N3,070 valid for 30 days
Smile ValuePlus7GB at N4,090 valid for 30 days
Smile ValuePlus 11GB at N5,110 valid for 30 days
Smile ValuePlus 15GB at N6,140 valid for 30 days
Smile ValuePlus 21GB at N8,190 valid for 30 days
Smile ValuePlus 31GB at N11,260 valid for 30 days
Smile BumpaValue:
BumpaValue data group is designed for heavy data users over a medium period of time. If you want plans that go over the 30 days benchmark, try out the BumpaValue plans. The Smile BumpaValue includes:
BumpaValue 30GB at N15,350 valid for 60 days
BumpaValue 60GB at N30,700 valid for 90 days
BumpaValue 80GB at N40,950 valid for 120 days
Smile Anytime:
Another group of data plans. Smile Anytime is specifically designed for users who use fewer data over a lengthy period or as the case may be. We are talking about 12 whole months’ validity! Check out the plans:
Anytime 10GB at N8,190 valid for 12 months
Anytime 20GB for N16,380 valid for 12 months
Anytime 50GB at N36,850 valid for 12 months
Anytime 100GB at N71,650 valid for 12 months
Anytime 200GB at N138,200 valid for 12 months
There you have it! All Smile data plans in their updated year 2020 prices. All the information is verified by Smile. However, if you want to go Unlimited and wondering what Smile Unlimited plans look like, click right here.
With all these data plans and options, you can see that Smile is a fantastic service provider. Now you don’t need any hassle or stress to subscribe for any of Smile data plans. Simply visit www.vtpass.com/smile to buy right from your mobile phone.
