E-payments in Nigeria Post-COVID

E-payments in Nigeria saw a total transformation during the lockdown. Yes, the pains of COVID-19 were felt but perhaps it left us with a few lessons too. We witnessed the difficulties associated with economic stagnation and knew the importance of business activities in any economy.

From the angle of finance, the pandemic gave insights into the future of payments in Nigeria. A study by Accenture revealed the limitation of cash and the increase of digital payment during the lockdown periods worldwide. For Nigeria, this is especially true.

e-payments COVID Nigeria

Even though people withdrew more cash than ever from ATMs around the country, less than 60% of that cash was actually spent. This was due to cash hoardings by people amidst not knowing when the lockdown would be eased.

Lack of physical cash gave boosts to online payments. Cashless and contactless payments became the norm so as to reduce the risk of contracting the virus.

The long queues at ATMs were yet another factor. It was far easier to make payments digitally than paying in cash. Many individuals and businesses that could operate during the lockdown switched to electronic payment. All of these exploded e-payments around the country.

Just how much explosion? you might ask. In May 2020, e-payments in Nigeria jumped by 82% to ₦11.676 trillion from ₦6.421 trillion in April 2020. An all-time high!

Online retailers and payment platforms saw increases in patronage too, even as other consumer spendings decreased. This was evidenced by the increase in the number of online stores and internet marketers during the lockdown.

Now, as the country kick-starts full operations of economic activities, the question remains; would the rate of e-payments in Nigeria reduce, or would it increase in the coming months?

e-payments COVID Nigeria

Why e-Payment would increase

Electronic bill payments for goods and services around the country are only bound to increase. Here are two major post-COVID reasons why this would happen:

  • Personal Precautions:

The crisis may be relaxed but the ‘panic’ still exists for many. Millions of people would still prefer to take the safer route when making bills payments – that is to pay online.

Many health experts have warned about the risk of contacting COVID-19 from unaware, new carriers not detected during the quarantine. As such, the need to protect personal self from contacting the virus through cash handling or contact payment would keep a lot of people on the online payment track for a very long time.

  • Convenience:

For many, the quarantine was their chance to experience online payment for the first time. Convinence has been the major driver of e-payments since inception; it’s no wonder why a large percentage of new users would want to stick with the system.

World Bank already predicted that 25% of all money transfers would be done electronically by 2025; a chunk of that increase coming from new e-payment users in Africa. Convinence and speed of payment are major drivers that would prompt these new users to switch paymently to e-transactions.

new vtpass website

VTpass, driving e-payments in Nigeria.

Online bills payments are not reducing anytime soon. Instead, a lot more bill payers would make the switch from cash transactions in the future. You too can transit to paying bills online today.

Start by logging on to www.vtpass.com to pay bills in minutes. VTpass is Nigeria’s leading online payment platform that allows you to pay for the daily services you enjoy. You can top-up airtime or data, subscribe your GOtv, DStv, or Startimes, pay electricity bills, buy insurance, and do more.

Payments on VTpass are fast and easy and you get value for your money within minutes of transfers. Visit www.vtpass.com to get started or simply download the VTpass mobile app.

Why Your Transaction on VTpass Might Fail and What to do

While at VTpass we take every measure to ensure every transaction you carry out is successful; we are equally awake of failed transactions that can occur at times.

The majority of failed transactions are down to network issues or processing errors. In this article, we would explain why transactions on VTpass might fail and what you can do about it.

Network affecting bank payment

Payment might fail if network failure prevents your bank from confirming a transfer you initiated. Sever downtime at your bank might be responsible for this. In some cases, your bank might debit you without VTpass would receiving the payment.

The simple solution to this is to consult your bank in the event of a debit or contact VTpass support to know the status of your transaction. If your transaction hasn’t gone through, it’s best you wait a while, then try again when the network is stable.

Entering wrong card details

This is so common and perfectly understandable. Making mistakes while entering card details such as bank name, card number, CVV, etc. would prevent any transaction from going through.

Solution: simply enter your correct card details to ensure a successful transaction. Alternatively, you can activate VTpass instant wallet funding to save yourself the stress and errors of using the card every time.

Entering wrong dealer details

Similar to the reason above, entering the wrong meter number when paying electricity bills; wrong IUC or smartcard number when subscribing to your decoder, etc. would cause a transaction failure. The system would either reject the payment process, or it would stall.

In this case, the solution is to restart the payment process and enter the correct dealer details. If you have been debited upon entering a wrong dealer detail, kindly contact VTpass support to advice you on what to do.

However, we advise you to ensure the correct dealer details every time as certain payments (for example, payment made for a wrong meter number) CANNOT be refunded.

Service downtime with a service provider

No one can be blamed for this. When a service provider is experiencing downtime, payments for that particular service might fail. For example; if IKEDC is experiencing a service downtime, payments for IKEDC during the downtime would fail.

To resolve this, simply wait until the downtime passes before initiating payment for the service again.

vtpass transaction

We are always there for you

Whatever might be the cause of a failed transaction, we are always there to resolve it for you. Simply contact VTpass support by chatting us live on the website or app, sending a mail to support@vtpass.com or calling 08138752358.