How-to Archives

How to Buy Bulk SMS From Your VTpass Mobile App

VTpass has been around the corner for almost a decade now; providing convenient payment solutions for everyday services for millions of Nigerians.

While you might already know many of VTpass top services such as; airtime/data recharge, GOtv, DStv and StarTimes subscription, auto-insurance, electricity bill payment, education payment, and more; do you know that you can equally purchase bulk quality SMS units from VTpass mobile app?

Why bulk SMS?

Why bulk SMS? You might ask. The answer is easy. At VTpass, our mission is to create a payment platform that cuts across the needs of several markets.

That includes small and medium businesses that rely on the power of mobile marketing, particularly SMS marketing; to grow their brands.

Bulk SMS makes up for over 30% of most businesses mobile marketing budgets. Given how difficult it can be to secure the services of a reliable bulk SMS provider in Nigeria; VTpass partnered with SMSclone, one of Nigeria’s top bulk SMS providers to provide our business clients easy payment and stress-free deliver of quality bulk SMS units.

Since our mobile app offers you easy payment handy, buying bulk SMS from the app saves you the time and process of buying from the web.

How to buy units from your VTpass mobile app

Before initiating a bulk SMS purchase at VTpass, be sure you already have an account with SMSclone.com. Creating an SMSclone account is easy and 100% free. Simply do the following:

Log on to www.smsclone.com/register
Fill in your details (name, username, email address and create a password)
Click on “Sign Up” to create account.

Good to know: You get 10 free SMS units for opening an account with SMSclone!

Once your account is active, you can buy units directly from SMSclone. When next you need units and crave extra convenience, simply follow this process to buy from your VTpass mobile app:

Open your VTpass app
Scroll down, click on “Other Services/Merchants“
Click on “SMSclone.com“
Enter your details (phone number, smsclone.com username*, email address and amount worth of units you want to buy
Click on “Proceed” to move to payment page
Enter your card details, select a card and make payment

That easy. Your units purchased would reflect in your SMSclone account balance.

*If you cannot find a field for filling in your SMSclone username, no problem; go ahead with your payment. Our support team would call you immediately after payment to request for and credit your SMSclone account.

For help or inquiries, simply reach VTpass support by chatting us live through the web or app, send a mail to support@vtpass.com or call 08138752358.

How to Register for the 2020 GCE Online

So here is how you register for the 2020 General Certification of Examinations (GCE) sitting:

First, you need to buy Registration PIN online
Register online on WAEC
Read WAEC General Information before the examination

Buy Registration PIN online

Technology has made life easier and you can’t afford to be left behind. The coronavirus pandemic effects have further changed the way education is acquired and exams written.

With your smartphone and reliable online platforms like VTpass, you can buy GCE 2020 Registration PIN from the comfort of your home. Here’s how you do so:

Simply log on to vtpass.com/waec-registration
Fill in your correct details (your phone number and email)
Click Continue to move to payment page
Confirm and complete payment (no extra charges)

Easy! Registration PIN is delivered to you via email, the web, and text immediately after payment. No stress. No delays.

Register online

The age of registration centers is ending fast. Online provides better convenience, registration speed, and saves you cost.

With your registration PIN in hand, simply head over to https://registration.waecdirect.org/ to register online. Registration would be performed over 9 steps:

Login
Enter Bio Data
Capture your picture using WEBCAM
Contact Information
Selection of Preferred Examination center
Selection of subjects
Declaration
Submitting of registration
Printing admission notice/photo card

Other Registration Information

Candidates with special needs will also register online like other candidates but they must dearly state their disabilities e.g blind, low vision, spastic, speech, etc.

Candidates MUST conclude registration within two weeks of first access to the website during the registration period. They should ensure that their names, gender, passport photographs, dates of birth, and subjects are correct.

They are also to print the Admission Notice/Photo Card as evidence of successful registration which will serve as identification during the examination. Only Digital Personal Scanner should be used for fingerprint registration.

WAEC General Information

Before and after registration, we advise you to go through the following general information:

Candidates should view the Information VCD before they register for the examination.
Candidates should note that the registration fee is not refundable.
Candidates should print the examination Timetable at the completion of their registration.
Entries must be uploaded with good quality passport size photographs, not “wait and get” photographs. The background of such photographs MUST NOT BE BLUE OR RED. The size should be 275 by 314 pixels. Entries with unacceptable passport photographs will be rejected.
Candidates should study the Regulations and Syllabuses as well as the Timetable for the examination which they can download from WAEC website (http://www.waeconline.org.ng/) using the Registration PIN.
Candidates must go to examination halls in mufti and without arms. No professional uniform of any kind will be allowed in the examination halls.
The entire results of candidates who sit the examination in more than one center will be canceled.
Smoking is not allowed in the examination hall.
Any candidate that comes into the examination hall with a mobile phone(s) and /or electronic gadget(s) will have his or her entire results canceled.
Candidates must ensure that their entries are correctly completed before uploading as the Council will not be held responsible for errors in candidates’ particulars. Request for correction will NOT BE entertained on any information which a candidate voluntarily gives at the point of registration as soon as the examination commences.
Candidates must come into the examination hall with their original Photo Cards.
Candidates who engage in examination malpractice will not only have their results canceled but may be prosecuted.

There you have it. Visit vtpass.com/waec-registration to buy Registration PIN now! For help or inquiries, reach VTpass support via live-chat on the web or app or call 08138752358.

Why Your Transaction on VTpass Might Fail and What to do

While at VTpass we take every measure to ensure every transaction you carry out is successful; we are equally awake of failed transactions that can occur at times.

The majority of failed transactions are down to network issues or processing errors. In this article, we would explain why transactions on VTpass might fail and what you can do about it.

Network affecting bank payment

Payment might fail if network failure prevents your bank from confirming a transfer you initiated. Sever downtime at your bank might be responsible for this. In some cases, your bank might debit you without VTpass would receiving the payment.

The simple solution to this is to consult your bank in the event of a debit or contact VTpass support to know the status of your transaction. If your transaction hasn’t gone through, it’s best you wait a while, then try again when the network is stable.

Entering wrong card details

This is so common and perfectly understandable. Making mistakes while entering card details such as bank name, card number, CVV, etc. would prevent any transaction from going through.

Solution: simply enter your correct card details to ensure a successful transaction. Alternatively, you can activate VTpass instant wallet funding to save yourself the stress and errors of using the card every time.

Entering wrong dealer details

Similar to the reason above, entering the wrong meter number when paying electricity bills; wrong IUC or smartcard number when subscribing to your decoder, etc. would cause a transaction failure. The system would either reject the payment process, or it would stall.

In this case, the solution is to restart the payment process and enter the correct dealer details. If you have been debited upon entering a wrong dealer detail, kindly contact VTpass support to advice you on what to do.

However, we advise you to ensure the correct dealer details every time as certain payments (for example, payment made for a wrong meter number) CANNOT be refunded.

Service downtime with a service provider

No one can be blamed for this. When a service provider is experiencing downtime, payments for that particular service might fail. For example; if IKEDC is experiencing a service downtime, payments for IKEDC during the downtime would fail.

To resolve this, simply wait until the downtime passes before initiating payment for the service again.

We are always there for you

Whatever might be the cause of a failed transaction, we are always there to resolve it for you. Simply contact VTpass support by chatting us live on the website or app, sending a mail to support@vtpass.com or calling 08138752358.

How to Create Strong Passwords and Never Forget

Back in the days when we needed little internet activity, you could use your birthday or mom’s address as a password; that was perfectly acceptable. There was no need to create strong passwords or use many of the techniques available today.

Nowadays, with our ever-expanding reliance on the internet for quite a number of things; the best password is one that’s hard to crack and easy to remember.

However, the most commonly used passwords are ridiculously easy to guess. According to a study by Troy Hunt, 25% of password users use passwords that can be found in a dictionary such as “password” or “pencil”.

To protect your online accounts from cybercrimes; here are a few tricks you can use to create strong passwords that are easy to remember:

1. Use initials of a phrase or statement familiar to you

Assuming you have a phrase that always pops up in your head every now and then; for example, “It is what it is”, a password can be IiWiI or iiWII, etc, using the initials of the phrase. However, you might want to add special characters or numbers to strengthen it. No, don’t use your birthday. Instead think of a favorite number or any combination you can easily remember: IIWii%8#, perfect!

2. Rearrange a famous name or familiar word

So you’re a big fan of Lionel Messi or Wizkid or the word “Business” just makes sense to you; why not rearrange these words, say issemlenoil or ssenisub? Even at that, your password is not strong enough, you can apply toggle letters, special characters, and numbers. For example, Business becomes 33eN!sUb and Wizkid becomes K!83iW

3. Use end letters of a favorite song, phrase or whatever

This is similar to our first technique, but this time you’re making use of end-letters. If you love Beyonce’s “Who run the world – Girls!”, nothing stops you from making sdeno! your password. As always, include numbers, special characters, or any other combination. Check this out: on3DsWr7wG100%. I just used end letters plus initials to create that password. A hacker is going to have a real hard time cracking that!

4. Attach different end codes to one password

If you love keeping it simple and can only deal with one password at a time; then we recommend attaching different codes to the end of your password for different online accounts. This is pretty easy to do. Using K!83iW as an example, you can use K!83iWfB for Facebook; K!83iWgM for your Gmail; K!83iWtW for Twitter, etc. Always ensure the combinations are easy to remember but difficult to guess.

5. Use a Password Manger

A Password Manager is an application that stores all your passwords in one place. There are several password managers out there; some perform the sole function of storing your passwords while others equally generate strong passwords when you need them.

If you install a Password Manager on your computer or phone, all you need do is create a master or base password (using any of the techniques above) which would secure the Password Manager; the password manager takes care of generating or storing subsequent passwords you use.

You can download best password managers from Google PlayStore or AppStore for mobiles; or install system password managers such as LastPass on your computer.

6. Update your password regularly

When it comes to top account security, the ultimate advice is to regularly update your passwords at calculated intervals. This is usually the hardest part. Here are a few techniques for updating your password:

Update only your master password (this is easier if you are using a password manager)
Update all your passwords by changing a letter or character or changing their positions
Add the current date of the change to passwords when updating

We hope this helps someone out there get better at creating passwords. Be sure to apply some of these when creating your VTpass password. If you’ve lost or forgotten your VTpass password, learn how to retrieve it right away.

VTpass API: How to Set-up a SUB Account

Perhaps you’re hearing of VTpass sub-account for the first time and you’re wondering, “what’s this one again?” Not to worry; in this article, we would explain what it is and how you can use it.

What is Sub-Account?

VTpass API Sub-Account is a segregated account nested under the main (initial) account which was created on VTpass platform. This feature is to ensure restriction and make sure only the admin (the API agent) have access to perform transactions on the main account.

As an organization that partners with VTpass through the use of our API, we understand different departments require access to your account for various purposes hence there is always the risk of unauthorized transaction(s) been carried out.

That is why we created the Sub-Account feature which allows you to have sole control over transactions happening on your account even as different people might have access to it.

This strengthens your account security while at the same time allowing people within your organization to have access to the account for other reasons.

Here are what the Sub-Account can only be used for:

Generate report
View wallet top-up history
View transactions
Generate wallet report

In essence, the sub-account cannot be used to carry out any transactions without your permission. If you are yet to create a sub-account, we advise you to do so immediately. Here’s how:

How to Create a Sub-Account

Log on to vtpass.com
Click on login and fill in the Email and Password for the main account
Click on manage sub-accounts
Fill in the name, phone number, email and password for the sub-account and then click ADD

Doing this, you have successfully created a sub-account. This means when a person needs to access the platform for whatever purpose all he/she needs to do is;

Log on to vtpass.com
Click on login and fill the new login details

At VTpass, we care about your business growth and safety. Take advantage of this feature now to protect your account.

For more inquiries, kindly send a mail to ibukun.f@broadshift.com.

Why Your Decoder isn’t Reconnected After Subscribing for a GOtv or DStv Package.

It can be annoying not to get your GOtv or DStv viewing immediately after subscribing for a bouquet. That thing dey pain eh! You curl up on the sofa or balance in relaxation mode to catch the latest TV program only to see a blank screen.

The frustration is frustrating.

At VTpass, we are concerned about our users not being able to enjoy their viewing immediately after subscription. That is why we have put together several reasons that can be responsible for this and what you can do to speed up viewing when it happens.

The following are probable reasons why you may not view pictures after subscribing:

Read now! Changes in GOtv or DStv bouquets and prices, 2020

Your Decoder is Switched off

If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection.

Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact VTpass support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.

Downgrade/Upgrade of Package

Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Family then changed to DStv Access or vise versa.

Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact VTpass support, we would handle this for you.

Good to know! Changes in GOtv or DStv bouquets and prices, 2020

Payment to a Wrong Smartcard number

“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Gbesee!

But not to panic, there is a way out.

Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.

You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.

Network issues

The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.

For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.

We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat VTpass support through the web or mobile app or call 08138752358.

HOW TO BUY KAEDCO (KADUNA ELECTRIC) UNITS ONLINE

To buy KAEDCO online is easy. KAEDCO (Kaduna Electric) is the operator of Kaduna Electricity Distribution Company that retails electricity across Kaduna, Kebbi, Sokoto, and Zamfara States.

In the digital age, paying electricity bills doesn’t have to take a lot of stress or time. With only a few clicks from your mobile phone, laptop, or desktop, you would be able to complete transactions conveniently.

Here’s how to buy KAEDCO units online:

Log on to vtpass.com (Nigerian’s leading payment platform)
Click on What do you want to do option at the top left corner of the page
Select “Pay Electricity Bills”
Move to the second box and select “KAEDCO-Kaduna Electric”
Click on Go to go to the next page
Select meter type (prepaid or postpaid), then
Enter meter number, your phone number and email address (these would be used to deliver your meter token to you)
Enter the amount worth of units you want to buy
Click Continue to confirm your transactions
Click Pay with Card after confirming your transactions
On the next page, enter card details and click Pay

Alternatively, simply enter vtpass.com/kaduna-electric to directly go to KAEDCO transaction page. From there;

Enter your details (meter type, phone number, and email address)
Enter amount worth of units you want to buy
Click Continue to move to the confirmation page
Confirm and click Pay with Card
Enter card details and click Pay to complete payment.

Easy.

Your payment and card details are super secured with VTpass. If you are not comfortable with card payment. Learn how to pay with VTpass wallet.

KAEDCO meter token is delivered to you after payment via email and SMS. No stories. For support or inquiries, kindly contact VTpass support.

Make other online convenient payments on VTpass such as airtime purchase, data top-up, subscription for DStv, GoTV or StarTimes, motor insurance, etc.

Forgot or Lost Your VTpass Account Password?

So you mistakenly lost your VTpass password and want to recover it? No shame in that, it happens even to the best of us. The tiny little digits that keep many of our digital activities safe are pretty easy to lose or forget. It’s worst when you use numerous passwords online.

Passwords can be annoying but we can’t do without them. One must simply learn how to keep them safe and how to recall them easily when needed. No one wants a hacker on their trail, that can be scary.

That’s why at VTpass, we made it exceptionally easy for you to get a new password when you forget or lose your current one. Before we dive right into that, you should take a look at 3 simple ways to keep, and never lose or forget, your passwords:

[To get the whole gist on retaining passwords, read: How to Create Strong Passwords and Never Forget]

1. Write down your passwords

Ok, this may seem like a lot of work, but trust us it works. If you have a hard time remembering all your passwords, simply writing them down in a small jotter you always carry with you, or neatly saving them in your phone’s using a Notes app, can go a long way.

We recommend a Notes app simply because it is easier to copy and paste and accessible at any time.

2. Use Password Managers

Tech has made life easy, and when it comes to passwords, even easier! If you don’t like the idea of noting your passwords, simply make use of a password manager. Password managers are applications that allow you to stores passwords and retrieve them at any time, just like Google Password Manager.

All you have to do is create a master password only you can remember as your password to your password manager. Whenever you create an account doing any online activity, simply store your login details in your password manager. You can download a password management app from Google PlayStore or AppStore.

3. Re-use passwords on similar web activities

Yes, we agree that it is wrong to use a password more than once, but it’s actually easier to remember a password is you are using it to secure two or three online accounts that are related. We are talking about using one password for your emails (maximum of three), one password for your social media accounts (max of three), etc.

When you use one password on related web activities, it is easier to remember. However, never use a password for more than three related web accounts. When it comes to online payments, banking, and wallets, etc, never reuse a password!

So what do you do when you lose or forget your VTpass password? The answer is to simply reset your password! That easy. You cannot retrieve a lost or forgotten VTpass password, but you can always reset it to a password you can remember.

To reset your VTpass password, follow these steps;

Login to your VTpass account
Enter your registered email address or phone number, then
Click on forgot password.

A new password will be sent to you via mail and SMS with instructions on resetting your password. Follow the instruction in the mail or SMS sent to you to successfully reset your password. We advise you change the password to the one you can easily remember after you login.

Keep your VTpass login details secured always, especially if you have credited your VTpass wallet for easy payment.

Playing It BIG (1): How to become a VTpass Trade Partner

VTpass agency programs are renowned for their dynamism, freedom of options, and highly rewarding design. That’s because we offer you six (6) unique ways to become a VTpass agent out of which you can select more than one way and earn unlimitedly.

Most people know 4 out of the ways to become a VTpass agent, but not everyone about the other 2 exclusive ways to partner with us. These other two are exclusive simply because they involve either technical skills or a larger network of people to operate. This is where the big boys play, but hey! Absolutely anyone can join the game and earn big too.

In this article, we would cover everything you need to know about the second exclusive club: how to become a VTpass Trade Partner. To learn about the second exclusive club, see how to become a VTpass API agent.

Who is a VTpass Trade Partner?

VTpass Trade partners are basically agents whose sole purpose is to recruit other agents under them and earn on every transaction these agents carry out. Your business is to help create businesses for others while earning at the same time. Yes, a Terminal Agent can equally be a Trade Partner!

Statistically, you can earn as high as two hundred and fifty thousand Naira (N250,000) monthly just by creating Terminal Agents under you. However, this is tantamount to how serious your down-lines are.

Another amazing benefit on the Trade Partner feature is that there are no limits to how much you can earn as your earnings depends on the amount and volume of transactions your down-lines carry out and the earnings are more spread. Also, there are no time limits as to how long you can continue to earn on your down-lines as you can earn infinitely!

Ready to become a Trade Partner?

What You Enjoy as a VTpass Trade Partner

Unlimited earnings potentials
Passive income potential (earn on the activities of your agents even when you are not there)
Active income (earn equally as a terminal agent on profits and personal commissions)
Online and/or onsite training and sensitizations.
24/7 technical support system available for you
24/7 customer support personals to answer your requests
Participate in VTpass agents’ giveaways and loyalty bonuses
Notification of new services and features to improve your business

How to Become a Trade Partner

It’s totally free and easy to become a Trade Partner, all you have to do is:

Create an account with VTpass
Activate the Trade Partner feature on your VTpass account.

Once you register successfully as a Trade Partner you will receive an instant SMS and email notification to this effect. Now you can go out there and start signing up agents under you.

How to Register Terminal Agents Under you

To sign up a new Terminal Agent under you, simply;

Click your Trade Partner dashboard and;
Click on Create new agent to register a down-line.

That easy! You can register as many down-lines as possible. Under your Trade Partner dashboard, you can view your agents, earnings, and history.

How to Withdraw your Earnings

Making money makes no sense if you can’t see your earnings and withdraw them at any time. With VTpass, this is super easy.

You can withdraw your earnings at any time by following these simple steps;

Log into your VTpass account with your registered email and password
Click on “My Earnings” in the list of options.

What are you waiting for? Sign up now and start your journey to massive income potentials. We’ve got your back! For more information, contact VTpass support.

Data-Saving Settings on Popular Apps You Should Apply

We love data, don’t we? The invisible glue that connects us to the internet while draining the life out of our wallets as well. Love or hate it, data has become as important as the food we eat. That is why we must learn to manage it efficiently. Many apps we use on our devices contain data-saving settings to help you manage data. The problem is, we just don’t know where to look.

In a previous article, we covered smart ways to save big on mobile data; in this article, we have detailed out data-saving settings on popular apps that you should apply right away if you are looking to browse more data efficiently:

Facebook

Video autoplay consumes the most data on Facebook. You can turn-off autoplay by doing the following:

Tap Menu (the three lines buttons) in the top right.
Scroll down and tap Settings & Privacy > Settings.
Scroll down and tap Media and Contacts (for iPhones users, you would select Videos and Photos before you proceed)
Tap Autoplay.
Select Never Autoplay Videos.

You can control how fast Facebook pictures loads by adjusting how many photos you want to see. To do this:

Tap Settings & Privacy at the bottom of the screen.
Tap General.
Tap Edit next to Data Usage.
Choose Less or Normal or More
Click Save.

Instagram

By default, Instagram preloads videos so they start faster whenever possible. To use less data on Instagram:

Go to your profile and tap the Menu button (the three-line icon)
Tap Settings below the Menu page.
Tap Account > Cellular Data Use.
Next to Use Less Data (iPhone) or Data Saver (Android), toggle on.

Videos sent to you on WhatsApp can download automatically even when you don’t want to play it? To disable video autoplay on WhatsApp:

Tap the three vertical dots on the top right > Settings.
Now tap Chat settings > Media auto-download. (You’ll see three options: When using cellular data, When connected on Wi-Fi and When roaming)
Tap each one and disable auto-downloads by unchecking all three options – Images, Audio, and Video.

For iPhone users:

Open WhatsApp and tap the Settings button at the bottom-right, and tap on Data and Storage Usage.
In this menu, you will see the Media Auto-Download option on the top.
For Photos, Audio, Videos, and Documents, select the Never option.

Twitter

Like Facebook, Twitter also has an autoplay feature embedded in the app. You can disable this by following these steps:

Go to your Twitter profile icon
Click on Settings and Privacy
Select Data Usage
Set video autoplay to Never

YouTube

The video king app consumes a lot more data than most apps. To limit data usage on YouTube:

Tap on your profile icon on the option right corner
Select Settings
Click on General
Turn on Limit Mobile Data Usage

Google PlayStore

Apps auto-updates over mobile data are the main data drainer when it comes to PlayStore. You can choose to auto-update only over Wi-Fi or never auto-update. To disable mobile data auto-updates, do the following:

Open PlayStore
Click on Menu > Settings
Click on Auto-update Apps
Select Auto-update Apps over Wi-Fi Only (or you can choose Do Not Auto-Update Apps)

iPhone AppStore

Similar to PlayStore, apps on iPhone would auto-update by default unless you disable this feature or set it to Wi-Fi only. To do this:

Go to Settings on your iPhone
Click on iTunes and App Store
Turn off the apps you do not want to update
Turn off auto-update over mobile data below the menu

Manage your Sync Settings

While this is not an app, it is important to know that Google on Andriod and Apple on iPhone regularly sync with your phone data such as videos and pictures automatically. This is to provide backing and retrieval of data in case you lost your device, but it equally consumes a lot of data.

To manage your sync settings on Andriod:

Go to Settings
Click on Account Option
Click on the App whose sync settings you want to adjust
Turn off sync on apps you don’t need synchronizing

For iPhone users:

Open iTunes
Connect your device to a computer
Select your connected device from the Top device button
Go to Options in Summary Sections
Disable Automatic sync when this iPhone is connected
Close iTunes for change to take effect

Conclusion

Hopefully, these details save you more data for efficient browsing. Don’t forget that these settings apply to all mobile networks: MTN, Airtel, 9mobile, and Glo. If you are using a Wi-Fi connection such as Smile, you might need to go through the Wi-Fi settings to see how to manage data or reach out to Smile support.