Why Your Transaction on VTpass Might Fail and What to do

While at VTpass we take every measure to ensure every transaction you carry out is successful; we are equally awake of failed transactions that can occur at times.

The majority of failed transactions are down to network issues or processing errors. In this article, we would explain why transactions on VTpass might fail and what you can do about it.

Network affecting bank payment

Payment might fail if network failure prevents your bank from confirming a transfer you initiated. Sever downtime at your bank might be responsible for this. In some cases, your bank might debit you without VTpass would receiving the payment.

The simple solution to this is to consult your bank in the event of a debit or contact VTpass support to know the status of your transaction. If your transaction hasn’t gone through, it’s best you wait a while, then try again when the network is stable.

Entering wrong card details

This is so common and perfectly understandable. Making mistakes while entering card details such as bank name, card number, CVV, etc. would prevent any transaction from going through.

Solution: simply enter your correct card details to ensure a successful transaction. Alternatively, you can activate VTpass instant wallet funding to save yourself the stress and errors of using the card every time.

Entering wrong dealer details

Similar to the reason above, entering the wrong meter number when paying electricity bills; wrong IUC or smartcard number when subscribing to your decoder, etc. would cause a transaction failure. The system would either reject the payment process, or it would stall.

In this case, the solution is to restart the payment process and enter the correct dealer details. If you have been debited upon entering a wrong dealer detail, kindly contact VTpass support to advice you on what to do.

However, we advise you to ensure the correct dealer details every time as certain payments (for example, payment made for a wrong meter number) CANNOT be refunded.

Service downtime with a service provider

No one can be blamed for this. When a service provider is experiencing downtime, payments for that particular service might fail. For example; if IKEDC is experiencing a service downtime, payments for IKEDC during the downtime would fail.

To resolve this, simply wait until the downtime passes before initiating payment for the service again.

vtpass transaction

We are always there for you

Whatever might be the cause of a failed transaction, we are always there to resolve it for you. Simply contact VTpass support by chatting us live on the website or app, sending a mail to support@vtpass.com or calling 08138752358.

VTpass API: How to Set-up a SUB Account

Perhaps you’re hearing of VTpass sub-account for the first time and you’re wondering, “what’s this one again?” Not to worry; in this article, we would explain what it is and how you can use it.

What is Sub-Account?

VTpass API Sub-Account is a segregated account nested under the main (initial) account which was created on VTpass platform. This feature is to ensure restriction and make sure only the admin (the API agent) have access to perform transactions on the main account.

As an organization that partners with VTpass through the use of our API, we understand different departments require access to your account for various purposes hence there is always the risk of unauthorized transaction(s) been carried out.

That is why we created the Sub-Account feature which allows you to have sole control over transactions happening on your account even as different people might have access to it.

This strengthens your account security while at the same time allowing people within your organization to have access to the account for other reasons.

Here are what the Sub-Account can only be used for:

  1. Generate report
  2. View wallet top-up history
  3. View transactions
  4. Generate wallet report

In essence, the sub-account cannot be used to carry out any transactions without your permission. If you are yet to create a sub-account, we advise you to do so immediately. Here’s how:

vtpass sub account

How to Create a Sub-Account

  • Log on to www.vtpass.com
  • Click on login and fill in the Email and Password for the main account
  • Click on manage sub-accounts
  • Fill in the name, phone number, email and password for the sub-account and then click ADD

Doing this, you have successfully created a sub-account. This means when a person needs to access the platform for whatever purpose all he/she needs to do is;

  • Log on to www.vtpass.com
  • Click on login and fill the new login details

At VTpass, we care about your business growth and safety. Take advantage of this feature now to protect your account.

For more inquiries, kindly send a mail to ibukun.f@broadshift.com.

Why Your Decoder isn’t Reconnected After Subscribing for a GOtv or DStv Package.

It can be annoying not to get your GOtv or DStv viewing immediately after subscribing for a bouquet. That thing dey pain eh! You curl up on the sofa or balance in relaxation mode to catch the latest TV program only to see a blank screen.

The frustration is frustrating.

At VTpass, we are concerned about our users not being able to enjoy their viewing immediately after subscription. That is why we have put together several reasons that can be responsible for this and what you can do to speed up viewing when it happens.

The following are probable reasons why you may not view pictures after subscribing:

Read now! Changes in GOtv or DStv bouquets and prices, 2020

gotv and dstv reconnection

Your Decoder is Switched off

If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection. 

Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact VTpass support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.

Downgrade/Upgrade of Package

Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Family then changed to DStv Access or vise versa.

Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact VTpass support, we would handle this for you.

Good to know! Changes in GOtv or DStv bouquets and prices, 2020

gotv and dstv reconnection

Payment to a Wrong Smartcard number

“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Gbesee!

But not to panic, there is a way out.

Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.

You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.

Network issues

The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.

For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.

We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat VTpass support through the web or mobile app or call 08138752358.

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HOW TO BUY KAEDCO (KADUNA ELECTRIC) UNITS ONLINE

To buy KAEDCO online is easy. KAEDCO (Kaduna Electric) is the operator of Kaduna Electricity Distribution Company that retails electricity across Kaduna, Kebbi, Sokoto, and Zamfara States.

In the digital age, paying electricity bills doesn’t have to take a lot of stress or time. With only a few clicks from your mobile phone, laptop, or desktop, you would be able to complete transactions conveniently.

Here’s how to buy KAEDCO units online:

  • Log on to www.vtpass.com (Nigerian’s leading payment platform)
  • Click on What do you want to do option at the top left corner of the page
  • Select “Pay Electricity Bills”
  • Move to the second box and select “KAEDCO-Kaduna Electric”
  • Click on Go to go to the next page
  • Select meter type (prepaid or postpaid), then
  • Enter meter number, your phone number and email address (these would be used to deliver your meter token to you)
  • Enter the amount worth of units you want to buy
  • Click Continue to confirm your transactions
  • Click Pay with Card after confirming your transactions
  • On the next page, enter card details and click Pay

Alternatively, simply enter www.vtpass.com/kaduna-electric to directly go to KAEDCO transaction page. From there;

  • Enter your details (meter type, phone number, and email address)
  • Enter amount worth of units you want to buy
  • Click Continue to move to the confirmation page
  • Confirm and click Pay with Card
  • Enter card details and click Pay to complete payment.

Easy.

Your payment and card details are super secured with VTpass. If you are not comfortable with card payment. Learn how to pay with VTpass wallet.

KAEDCO meter token is delivered to you after payment via email and SMS. No stories. For support or inquiries, kindly contact VTpass support.

Make other online convenient payments on VTpass such as airtime purchasedata top-up, subscription for DStvGoTV or StarTimesmotor insurance, etc.

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Playing It BIG (1): How to become a VTpass Trade Partner

VTpass agency programs are renowned for their dynamism, freedom of options, and highly rewarding design. That’s because we offer you six (6) unique ways to become a VTpass agent out of which you can select more than one way and earn unlimitedly.

Most people know 4 out of the ways to become a VTpass agent, but not everyone about the other 2 exclusive ways to partner with us. These other two are exclusive simply because they involve either technical skills or a larger network of people to operate. This is where the big boys play, but hey! Absolutely anyone can join the game and earn big too.

In this article, we would cover everything you need to know about the second exclusive club: how to become a VTpass Trade Partner. To learn about the second exclusive club, see how to become a VTpass API agent.

how to become a vtpass trade partner

Who is a VTpass Trade Partner?

VTpass Trade partners are basically agents whose sole purpose is to recruit other agents under them and earn on every transaction these agents carry out. Your business is to help create businesses for others while earning at the same time. Yes, a Terminal Agent can equally be a Trade Partner!

Statistically, you can earn as high as two hundred and fifty thousand Naira (N250,000) monthly just by creating Terminal Agents under you. However, this is tantamount to how serious your down-lines are.

Another amazing benefit on the Trade Partner feature is that there are no limits to how much you can earn as your earnings depends on the amount and volume of transactions your down-lines carry out and the earnings are more spread. Also, there are no time limits as to how long you can continue to earn on your down-lines as you can earn infinitely!

Ready to become a Trade Partner?

What You Enjoy as a VTpass Trade Partner

  1. Unlimited earnings potentials
  2. Passive income potential (earn on the activities of your agents even when you are not there)
  3. Active income (earn equally as a terminal agent on profits and personal commissions)
  4. Online and/or onsite training and sensitizations.
  5. 24/7 technical support system available for you
  6. 24/7 customer support personals to answer your requests
  7. Participate in VTpass agents’ giveaways and loyalty bonuses
  8. Notification of new services and features to improve your business

How to Become a Trade Partner

It’s totally free and easy to become a Trade Partner, all you have to do is:

  • Create an account with VTpass
  • Activate the Trade Partner feature on your VTpass account.

Once you register successfully as a Trade Partner you will receive an instant SMS and email notification to this effect. Now you can go out there and start signing up agents under you.

How to Register Terminal Agents Under you

 To sign up a new Terminal Agent under you, simply;

  • Click your Trade Partner dashboard and;
  • Click on Create new agent to register a down-line.

That easy! You can register as many down-lines as possible. Under your Trade Partner dashboard, you can view your agents, earnings, and history.

how to become a vtpass trade partner

How to Withdraw your Earnings

Making money makes no sense if you can’t see your earnings and withdraw them at any time. With VTpass, this is super easy.

You can withdraw your earnings at any time by following these simple steps;

  • Log into your VTpass account with your registered email and password
  • Click on “My Earnings” in the list of options.

What are you waiting for? Sign up now and start your journey to massive income potentials. We’ve got your back! For more information, contact VTpass support.

Data-Saving Settings on Popular Apps You Should Apply

We love data, don’t we? The invisible glue that connects us to the internet while draining the life out of our wallets as well. Love or hate it, data has become as important as the food we eat. That is why we must learn to manage it efficiently. Many apps we use on our devices contain data-saving settings to help you manage data. The problem is, we just don’t know where to look.

In a previous article, we covered smart ways to save big on mobile data; in this article, we have detailed out data-saving settings on popular apps that you should apply right away if you are looking to browse more data efficiently:

how to save mobile data

Facebook

Video autoplay consumes the most data on Facebook. You can turn-off autoplay by doing the following:

  1. Tap Menu (the three lines buttons) in the top right.
  2. Scroll down and tap Settings & Privacy > Settings.
  3. Scroll down and tap Media and Contacts (for iPhones users, you would select Videos and Photos before you proceed)
  4. Tap Autoplay.
  5. Select Never Autoplay Videos.

You can control how fast Facebook pictures loads by adjusting how many photos you want to see. To do this:

  1. Tap Settings & Privacy at the bottom of the screen.
  2. Tap General.
  3. Tap Edit next to Data Usage.
  4. Choose Less or Normal or More
  5. Click Save.
how to save mobile data

Instagram

By default, Instagram preloads videos so they start faster whenever possible. To use less data on Instagram:

  1. Go to your profile and tap the Menu button (the three-line icon)
  2. Tap Settings below the Menu page.
  3. Tap Account > Cellular Data Use.
  4. Next to Use Less Data (iPhone) or Data Saver (Android), toggle on.

WhatsApp

Videos sent to you on WhatsApp can download automatically even when you don’t want to play it? To disable video autoplay on WhatsApp:

  1. Tap the three vertical dots on the top right > Settings.
  2. Now tap Chat settings > Media auto-download. (You’ll see three options: When using cellular data, When connected on Wi-Fi and When roaming)
  3. Tap each one and disable auto-downloads by unchecking all three options – Images, Audio, and Video.

For iPhone users:

  1. Open WhatsApp and tap the Settings button at the bottom-right, and tap on Data and Storage Usage.
  2. In this menu, you will see the Media Auto-Download option on the top.
  3. For Photos, Audio, Videos, and Documents, select the Never option.

Twitter

Like Facebook, Twitter also has an autoplay feature embedded in the app. You can disable this by following these steps:

  1. Go to your Twitter profile icon
  2. Click on Settings and Privacy
  3. Select Data Usage
  4. Set video autoplay to Never
how to save mobile data

YouTube

The video king app consumes a lot more data than most apps. To limit data usage on YouTube:

  1. Tap on your profile icon on the option right corner
  2. Select Settings
  3. Click on General
  4. Turn on Limit Mobile Data Usage

Google PlayStore

Apps auto-updates over mobile data are the main data drainer when it comes to PlayStore. You can choose to auto-update only over Wi-Fi or never auto-update. To disable mobile data auto-updates, do the following:

  1. Open PlayStore
  2. Click on Menu > Settings
  3. Click on Auto-update Apps
  4. Select Auto-update Apps over Wi-Fi Only (or you can choose Do Not Auto-Update Apps)

iPhone AppStore

Similar to PlayStore, apps on iPhone would auto-update by default unless you disable this feature or set it to Wi-Fi only. To do this:

  1. Go to Settings on your iPhone
  2. Click on iTunes and App Store
  3. Turn off the apps you do not want to update
  4. Turn off auto-update over mobile data below the menu

Manage your Sync Settings

While this is not an app, it is important to know that Google on Andriod and Apple on iPhone regularly sync with your phone data such as videos and pictures automatically. This is to provide backing and retrieval of data in case you lost your device, but it equally consumes a lot of data.

To manage your sync settings on Andriod:

  1. Go to Settings
  2. Click on Account Option
  3. Click on the App whose sync settings you want to adjust
  4. Turn off sync on apps you don’t need synchronizing

For iPhone users:

  1. Open iTunes
  2. Connect your device to a computer
  3. Select your connected device from the Top device button
  4. Go to Options in Summary Sections
  5. Disable Automatic sync when this iPhone is connected
  6. Close iTunes for change to take effect
how to save mobile data

Conclusion

Hopefully, these details save you more data for efficient browsing. Don’t forget that these settings apply to all mobile networks: MTN, Airtel, 9mobile, and Glo. If you are using a Wi-Fi connection such as Smile, you might need to go through the Wi-Fi settings to see how to manage data or reach out to Smile support.

6 Ways to Save BIG on Your Mobile Data

You know that odd feeling you get when you’re two weeks into your one-month mobile data plan and your network provider sends you that heart-breaking message; “Dear Customer…”? Ahhh!

That thing dey pain eh! You start wondering how the data finished so fast, what you did with it and why it just can’t last for 30 days as provided by your network. I know how that feels, we’ve all been there.

In this age of increased internet activities, video streaming, social networking, pop-up ads, music streaming, and tons of data-hungry apps fighting for attention on our mobile phones, data has become a vital commodity and should be managed like scare goods. If not, you might find your data bills punching huge holes in your pocket every month.

So here are 6 overall ways you can save big on monthly mobile data. Be sure to see detailed data-saving settings on popular apps you should apply:

how to save mobile data

1. Delete Data-hungry Apps you don’t Need

When you go through some people’s phones, you would start wondering whether they are selling apps. Most apps update themselves or run in the background using data. Others are notification-enabled and would send you notifications every now and then. Learn to keep only apps that you NEED. If you don’t use an app for months, what is it doing on your phone?

2. Monitor your data usage

Most smartphones are contain data usage monitor and settings so that you can monitor and limit the amount of data you use over a period of time. Been aware of the activities or applications that drain your mobile data is the first step to learning how to save mobile data. Once you know your enemy apps, easily set up data limits and alerts to tell when you exceed data limits in Settings menu.

3. Restrict Apps from running in background

You see all those apps you use daily but consumes data even when you are not using them, their medicine is to simply disable them from running in the background through Settings. However, these background feature allows apps to update themselves and complete tasks even when you move to another app. So be sure to know if you need an app to run in the background before you disable this feature. Stopping apps from running in the background helps reduce data consumption and also preserves your device’s battery life.

how to save mobile data

4. Curtail online video streaming

Perhaps this one should have come first. We simply love those funny videos, highlights and other video content that consume most of your mobile data. Excessive streaming of videos, music, high quality images or GIF files, are data pits. You need to entertain yourself responsibly to save data. If you can’t avoid the entertainment your smartphone brings, you can set the image quality or resolutions at lower rates in your Settings menu.

5. Use Wi-Fi Only for Updates or Downloading Heavy Files

A big way to save mobile data is by setting your smartphone to auto-updates only when on Wi-Fi connection. We know we haven’t gotten to the stage of unlimited Wi-Fi connection in Nigeria yet, still there are certain locations you can count on for free Wi-Fi. This way, you get to save some significant volume of the data that goes into oblivion from auto-updates. Furthermore, you can set downloads of heavy contents such as videos, high-resolution images and music files on Wi-Fi Only too.

6. Caching and preload data

Caching enables you enjoy preloaded content at any time, without using further mobile data. A cache is a hardware or software component that stores data so future requests for that data can be served faster. The data stored in a cache might be the result of an earlier computation or the duplicate of data stored elsewhere. Certain apps allow you to store data temporarily so you can cache as much content as possible. You don’t need further data to access cached data while they are available.

Hopefully, this changes someone’s data story. You shouldn’t miss data-saving settings on popular apps you should apply now.

To buy data instantly from your mobile phone at no extra cost, simply visit www.vtpass.com, select your network provider, and buy data you. No matter your network provider: MTN, Airtel, Glo, 9mobile or Smile data, VTpass got you covered.