Happy Customer Service Week!

Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below

Customer Service Week: Our “why”

You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.

We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.

We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”

Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to support@vtpass.com, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.

As we have grown steadily through the years, you’ve always and will always remain our number one priority.

Happy Customer Service Week. Happy “you” Week!

– Lanre Ogunya,

CEO, VTpass

Customer Service Week

3 Things You Didn’t Know About Prepaid Meters

Prepaid Meters are the in-thing for anyone leasing an apartment or renting space right now. It affords the opportunity to be able to monitor your electricity usage and avoid paying when there is no power. Prepaid Meters, like the name implies, are loaded with units before you begin to use them. Pretty much like the airtime recharge system.

Here are three things you probably didn’t know about Prepaid Meters

1. Free Units Are Not Free.

Nothing is free even in Freetown, and this is Nigeria. When you newly acquire a prepaid meter, you will be told as an incentive that your meter comes with free units for you to use at first. When the units are depleted, you can now begin to pay. This is not entirely true. Yes, the meter comes loaded with units, but, they are not free. You realise this when you want to purchase units and are told that there is a debt on your meter. Some of us learnt the hard way, it’s better you are prepared in advance. So, when you get your meter, use the units that come with in with the knowledge that you will pay for it, eventually. It isn’t free.

2. You Can Calculate and Monitor Your Units

One of the major advantages of the Prepaid Meter is that you can track your power consumption. You don’t have to wait till your bill arrives. If you want to check your prepaid balance or know the amount of total credit used, press 07 on your prepaid keypad and hit the blue button. Your available balance will be displayed on the screen in this format (150.15). This usually works for most prepaid meters.

3. Making Payment is Easy With The Right Platform

Remember when you would stand outside begging NEPA officials not to disconnect you while someone ran to the nearest NEPA office to help you pay your bill? Those are stories now. Just like with Prepaid Meters, disconnection is unnecessary, with VTpass, going out to pay bills is unnecessary. Simply log on to www.vtpass.com or download the mobile app to buy airtime or data, pay electricity or education bills, Pay DStv, GOtv or and Startimes subscription or buy insurance cover.

Experience seamless payments and get immediate value when you pay your electricity bills and more with VTpass.

My Prepaid Meter Tragedy

The Prepaid Meter is fast becoming popular, but this wasn’t always the case. When introduced, many were excited at the prospect of paying for the exact electricity units used. No more estimated bills. No more inaccurate readings. Also, an end to paying for electricity you were not supplied.

Another group of people didn’t react as well to this. Those who had tampered with their meters so they would have reduced bills to pay. I was one of such people. Yes. Corruption is everywhere. I didn’t even register for the prepaid meter, yet it was brought. That’s how I knew that my village people wanted to start writing final year project on my head.

The prepaid meter came with free units and for a while, I was in heaven. All was well in paradise until barely two weeks later, the units finished. I needed to make payment. I “shaparly” logged on to www.vtpass.com where a friend had told me I can make my electricity bill payments. In less than a minute, my IKEDC payment was done. Seamless, just the way I like it!

I still did not have light! How come? I contacted VTpass 24-hour support, chatted with Laolu, and He told me that there was debt on my meter. New meter? That’s when I discovered that the free units are not actually free! I paid and got more units. Now there’s light almost all through the day, great! 4 days later, my units were depleted. I could not cry. Please coman take this prepaid meter back, I don’t want. Bring back awa postpaid, I’m in severe pains.

I have learnt my lesson. Every thing is deducted from your units. Now, even my wall sockets go off if I am not using it, because this prepaid life is difficult!

The Weekend Of Finals

We have a blockbuster of weekend on our hands and we’re loving absolutely every bit of it. As always, vtpass ensures that you do not miss any of the action by handling your bills payments for you.

1. The Wimbledon Finals

Weekend

If you’re a lover of tennis, then nothing would be more satisfying this Saturday than seeing the finals of the oldest tennis tournament in the world. That is to say, Ashleigh Barty of Australia and Karolina Pliskova of Czech Republic go head to head in the Wimbledon Ladies’ finals on SuperSport Tennis (214), at 14:45 CAT.

Similarly, the men’s finals follows fast on Sunday, as the winners of the semi-final happening today between Novac Djokovic and Shapovalov face the winners of the other semi-final tie pitting Matteo Berrettini’s against Hurkacz. Watch the Men’s Finals live on SuperSport Tennis (214), at 14:00 CAT.

2. Nigerian Idol Finale

Weekend

Thirdly, the Nigerian Idols! The winner of the Nigerian Idol season 6 will be nobody’s mate, with a cash prize of N30m, brand new SUV, 6 track EP recording deal and many other goodies. Catch the finals this Sunday 11th on Africa Magic at 7pm. The weekend is filled with back to back content.

3. Euro2020 Final

Weekend

Lastly, sunday night sees England, in the finals for the first time, face off at Wembley against Italy, 1-time winners of the Euros. Catch what promises to be a pulsating final live on Supersport and Startimes at 21:00 CAT.

There’s no need to move away from your screen trying to pay bills this weekend. Simply log on to www.vtpass.com to buy airtime/data, subscribe GOtv, DStv, or Startimes, or pay electricity bills . . . it’s as easy as Login, Select, and Pay!

Increase in Electricity Tariff; Customers to Pay More

The latest news to storm Nigerians after a trying period this year is the increase in electricity tariff. As approved by the Regulator; the revised Service Reflective Tariff (SRT) would take electricity tariff plans a spike higher; resulting in fewer units for buying consumers.

SRT was meant to take effect from September 1st, 2020 but was suspended after the Federal Government, Labour Unions, and other stakeholders met to discuss concerns raised about the tariff increase. However, the Nigerian Electricity Regulatory Commission (NERC) approved the tariff spike after a brief wait.

IKEDC leads the pack in tariff implementation

On Sunday, November 1st, 2020, Ikeja Electric (IKEDC) announced via Twitter that they would commence the implementation of the revised tariff immediately.

The DisCo said: “Under the SRT, the tariff classification is based on the quality of service and therefore, divided into 5 Bands (A-E).

“This is measured by the average availability of power supply over a month, interruptions (frequency and duration), voltage levels, and other service parameters.

“With the revised tariff regime, Non-MD customers in Band A, with a minimum of 20 hours daily will now pay N51.22/Kwh.

“Band B customers with a minimum of 16 hours daily will be charged N46.93/Kwh; while Band C customers with a minimum of 12 hours daily will be charged N37.95/Kwh.

increase in electricity tariff

“However, please note that customers in Bands D and E, with a minimum of eight hours and four hours per day, respectively, are not impacted by the tariff revision.”

According to the company; the SRT tariffs of the two bands have been frozen, and consequently, they will continue to be charged the old tariff prior to the introduction of the SRT.

The prepaid meter customers in Bands A to C, who vends from November 1st would be charged the new tariff. The same will be implemented for postpaid customers in these bands during the November billing cycle.

AEDC comes next

Similarly, Abuja Electricity Distribution (AEDC) announced it will begin implementation of the increased electricity tariff with effect from the 1st of November too.

According to AEDC General Manager, Corporate Communication, Mr Oyebode Fadipe, customers on the pre-paid platform will be the first to experience the revised tariff when they vend as from Sunday, November 1st.

“While the revised tariff will reflect in the bills for customers on the postpaid platform when they receive their electricity bills.

“The tariff is divided into five bands and based on hours of supply to the customers.

“While customers on bands D and E have their tariff frozen, those on bands A, B, and C will see some level of reduction in their tariff as they vend.

“The AEDC assures its customers that it will, in line with the spirit and letter of the service reflective tariff, ensure that all customers receive quality service,” he said.

He said that the AEDC was also committed to the improvement of service to customers in all its franchise area.

“We, however, appeal to customers to please see this tariff regime as an opportunity for them to join hands with AEDC to speed up the process of improving the quality of service in the Nigerian power sector.”

AEDC would release the table of payment for the new tariff soon.

Other electricity distribution companies are expected to start implementing the increase in electricity tariff soon as well.

Pay Electricity Bills on VTpass

While VTpass has no control over the number of allocated to customers, prices would remain the same on our platform (as determined by respective electricity distributors) unless otherwise changed.

To pay your electricity bills using VTpass, simply log on to www.vtpass.com/eletricity-bill or click here. It’s fast and easy; your meter token would be displayed on our platform as well as sent to you via mail and SMS.

Easiest way to Pay Eko Electric (EKEDC) Bill

Are you tired of having to walk into an office to pay electricity bills? Ugh! That can be really stressful. Perhaps you are looking for an easier, faster, and reliable way to pay EKEDC bill without stress?

The solution is simply to go online! Gone are the days of stressing oneself in the name of paying electricity bills. Now you can sit back in the comfort of your home and pay EKEDC bill from your computer or mobile phone.

Here are the simple things you need to buy EKEDC units online:

  • Mobile phone or computer
  • Internet connection
  • Trusted & reliable online payment platform like VTpass
  • Funds in your wallet or account for payment
  • A cup of coffee and some comfy pillows

How to pay EKEDC bill on VTpass

VTpass is Nigeria’s number one open online payment platform trusted by millions of Nigerians for making convenient payments. With VTpass, you can pay electricity bills, buy airtime or data, renew DStv, GOtv, and StarTimes subscription, buy third party motor insurance, pay education bills among others.

To pay EKEDC bill on VTpass, simply follow the steps below:

pay EKEDC bill
EKEDC payment page on www.vtpass.com
  1. Visit www.vtpass.com from your computer (or download the VTpass mobile app from Google PlayStore)
  2. On the option box that says “What do you want to do“, select Pay Electricity payment on the horizontal menu tab
  3. From the second option box below the first, select EKEDC (Eko Electric). Once the page opens;
  4. Select your  Meter type (prepaid or postpaid)
  5. Enter your correct Meter number, Phone number, Email address, & Amount worth of units you want to buy e.g 2000
  6. Click on “Continue” to move on to payment page to complete payment
  7. When your payment process is completed, click “Submit

Easy!

After payment, meter tokens are delivered to you instantly via mail and SMS and you can load it immediately to your meter. Click here to buy units now.

For inquiry or issues encountered, simply reach VTpass support by chatting us live through the web or app, sending a mail to support@vtpass.com or calling 08138752358.

Follow VTpass on social media: Facebook. Twitter. Instagram.

HOW TO BUY KAEDCO (KADUNA ELECTRIC) UNITS ONLINE

To buy KAEDCO online is easy. KAEDCO (Kaduna Electric) is the operator of Kaduna Electricity Distribution Company that retails electricity across Kaduna, Kebbi, Sokoto, and Zamfara States.

In the digital age, paying electricity bills doesn’t have to take a lot of stress or time. With only a few clicks from your mobile phone, laptop, or desktop, you would be able to complete transactions conveniently.

Here’s how to buy KAEDCO units online:

  • Log on to www.vtpass.com (Nigerian’s leading payment platform)
  • Click on What do you want to do option at the top left corner of the page
  • Select “Pay Electricity Bills”
  • Move to the second box and select “KAEDCO-Kaduna Electric”
  • Click on Go to go to the next page
  • Select meter type (prepaid or postpaid), then
  • Enter meter number, your phone number and email address (these would be used to deliver your meter token to you)
  • Enter the amount worth of units you want to buy
  • Click Continue to confirm your transactions
  • Click Pay with Card after confirming your transactions
  • On the next page, enter card details and click Pay

Alternatively, simply enter www.vtpass.com/kaduna-electric to directly go to KAEDCO transaction page. From there;

  • Enter your details (meter type, phone number, and email address)
  • Enter amount worth of units you want to buy
  • Click Continue to move to the confirmation page
  • Confirm and click Pay with Card
  • Enter card details and click Pay to complete payment.

Easy.

Your payment and card details are super secured with VTpass. If you are not comfortable with card payment. Learn how to pay with VTpass wallet.

KAEDCO meter token is delivered to you after payment via email and SMS. No stories. For support or inquiries, kindly contact VTpass support.

Make other online convenient payments on VTpass such as airtime purchasedata top-up, subscription for DStvGoTV or StarTimesmotor insurance, etc.

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KAEDCO (Kaduna Electric) Now Available on VTpass!

So here is the lastest buzz all over our social media handles. Real as it comes. KAEDCO (Kaduna Electric) is now available on VTpass! For both prepaid and postpaid meters!

Yes. You can now buy KAEDCO units from VTpass either on web or through the mobile app. Payment is easy. Tokens are instantly delivered to you via SMS and email. Zero stress! No story!

KAEDCO is the operator of Kaduna Electricity Distribution Company, one of the 18 successor companies created following the privatization of the defunct Power Holding Company of Nigeria (PHCN) Plc.

As one of the 11 downstream operators in the Nigerian electricity market, Kaduna Electric retails and distributes electricity in Kaduna, Kebbi, Sokoto, and Zamfara states.

kaduna electric

As of 2020, KAEDCO has 8 Area Offices and 147 Customer Service Centres across the four states they service — but really, why take the stress of stepping out of your home to go pay electricity bill when you can do so in a snap, on your mobile phone or computer with VTpass?

Simply log on to www.vtpass.com. Click on the KAEDCO logo banner in the grid of service below and complete payment to top up your meter. Super Easy.

With this latest addition, VTpass continues to make waves as one of the leading convenient payment platforms in Nigeria. For information and/or inquiries, kindly call 08138752358 or chat with VTpass support on live-chat.

Enjoy KAEDCO!