Servicing customers can be hard; it’s customer service week so we thought, what better time to let you in on this secret than now? We have one of the best customer support teams this part of the continent! Don’t believe? We’ll not just tell, we’ll show also. See below
Customer Service Week: Our “why”
You see, at VTpass, we do not believe customer service is just a department, but an organizational culture, with every interaction carefully designed to not just meet, but exceed the expectations of our customers.
We know we’re not perfect yet, but that’s where we’re headed, and we want to say thank you for staying with us on our journey from here to there. It’s customer service week, but we celebrate our customers everyday for helping us keep the lights on.
We would like to use this medium to reassure you of our continued dedication to bringing you the best of service, our endless cycles of upgrades to optimize your experience while using our platform, and team brainstorming sessions on “what more can we give to you”
Whenever you experience any issues, you can be rest assured that we will help resolve them. You can always send an email to firstname.lastname@example.org, call our active support line on 08138752358, use the live chat feature on the website, or contact us via our social media channels (Facebook, Instagram.) We’re currently not active on Twitter due to the ban by the government.
As we have grown steadily through the years, you’ve always and will always remain our number one priority.
Another valentine is just around the corner and as usual, couples feel that knowing pressure of making it extra-special. Something about trying to out-do the previous year’s valentine keeps couples from truly doing what really matters.
But valentine doesn’t have to be a Big-Bang, dazzling event that drains the bank account. While spoiling each other with expensive gifts and treats are still fanciful, spending quality time is all that counts.
And no, we are not talking about the cliché restaurant outings alone; here are7 unique valentine activities you can try this year:
1. Give each other a massage
You know that feeling of lying in bed and having some strong or soft fingers work out the knots in your shoulders and feet? Yeah! Why not relinquish that this valentine?
When you and your partner at that level of your relationship, bathing together might not sound unique. But here is something to spice things up.
Place candles or spotlights at attractive places around the bathtub, get a bowl of strawberries, a tray of chocolate, and a chilled bottle of champaign; all at arms’ length. Have a long, hot, tub bath together, while munching on sweets and champaign.
3. Have a romantic movie marathon
We gave an example of a movie marathon in a previous post. Since this year’s valentine falls on a Sunday, it makes for a great escape from reality and into the entertainment of tons of movies.
Be sure to have popcorn, drinks, and each other during this marathon; and make time for desserts and in-house lunch or dinner between movies.
4. Play a game together
When was the last time you two played a game just for two? It might be something classic as a Ludo or Whot, or something deeper like a Truth or Dare game.
If both of you are outdoor champs, this might be the perfect day to race each other to a stadium, play snooker, table tennis, or go swimming.
5. Try a new kitchen special
Cooking together is always perfect for Valentine. However, instead of making what you already know, why not try something new and special for both of you?
The internet is overflowing with exciting dishes for valentine from every part of the world. Set today to try that special Thai cuisine or French salad; as far as the ingredients are within reach.
6. Drive around town
You don’t have to have a destination in mind. Just gas up the car, hop in and drive! If you are in Lagos, check out places to visit.
There is that fun of plying roads you both have never plied before, getting lost in a city and finding your way back. Yeah!
Good thing is, you can always crash into a new restaurant or park to eat or catch fun, then zoom off again. Luckily, Google Map now makes drive-around safe and superfun.
7. Work together on a new craft or art
Creative couples with busy-hands may want to create something together this day; whatever it is. From making a photo-scrapbook to splash painting, sketching each other, or even making a toy.
Anything at all.
Poetry is yet another art. Have you ever wondered what you’d write your partner if given a pen and 24 hours of thinking? Why not game each other with this one and have each person submit their poem to the other, at the end of the day.
Valentine is always a great day for couples to embrace the company of each other, especially with uninterrupted services.
Stepping into 2020 was exciting as a brand! Just coming off a superb 2019, our teams were fired up to go produce awesome services for customers. And yeah, 2020 was a rollercoaster!
For us, a business year had never been smooth-sailing. Safe to say that it’s these very ups and downs in productivity and customer satisfaction that serves as a background for VTpass to thrive, even in the face of difficulty.
So, we began 2020 with some mad vibes, and here our story of how it went!
N25,000 Weekly Cash-Price
We capped off 2019 with our N25,000 weekly cash price. During this period, over 100 VTpass agents benefited from our program.
In March, we introduced auto-wallet funding; an automatic system that lets you fund your VTpass wallet instantly. With this, we made it easier for customers to fund their wallets, speeding up the time it takes to make a payment on our platform.
There’s nothing better than having more than one way to accomplish a thing. We understand this and added Pay With Bank Transfer to our payment method; giving you not two, but three ways to pay a bill on VTpass.
Everyone looks a little make-up, why not us? Our creative team and developers came together, brainstormed on how to give VTpass website a look. This is the result!
10,000 Terminal Agents!
An unprecedented growth! Over 10,000 terminal agents now partnering with VTpass across Nigeria. Thank you, partners! 2021 is looking good.
VTpass Give-Away Week
To crown it all, we gave away N30,000 worth of airtime and zero-convenience fees payments in our November Give-Away Week. This is giving back to our customers for loyalty and patronage throughout the year.
Our 2020 SWAG story would not be complete without you, dear customer. As a brand, we appreciate you and hope to see more of you come 2021. Thank you for being part of our 2020 SWAG story!
A lot has happened since our last blog post in the BBNaija eviction series. If you’re looking for snippets and pecks into the latest house events, you can always find a pile on Twitter trends. Here, we prefer to wait, gather in the gist and dish it out with clear backup stories; just as you like it.
5 more housemates have left the lockdown house since our last post. Some were evicted singularly, but last night, Biggie gave us that “What?” moment with 3 housemates axed at once.
Here are the latest ex-housemate, and the story behind their eviction from BBNaija 2020:
Ahh, this one pained many. The beautiful northern lady was the fifth housemate to taste Biggie’s axe after falling into the bottom four for possible eviction.
However there was a twist. Kaisha was evicted even after statistics showed that she had more votes than Neo, Trickytee and Wathoni. Fans all over Twitter questioned the authenticity of the votes, but Biggie’s mind was already made up. The lady was out.
Cool, calm and calculated, Praise was the 6th to leave the house. The 28 years old erotic dancer got the spoon after gathering the least votes out of the four housemates up for eviction 2 weeks ago.
We really got nothing on praise. The guy has been flowing all through with other housemates. It’s only down to shortage of voting fans outside the house.
Girl said she would be “missed at Saturday night parties” and we believe her. Tolanibaj had always set the Guiness Saturday night party’s dance floor on fire with her moves and groove. Surely, she would be missed.
Tolanibaj tasted BBNaija eviction after gearing up just 3.57% of total votes from viewers last week. Much to viewers’ dismay, the romantic spark that started between her and Prince days back would never blosom.
Our Kenyan beauty followed Tolanibaj out of the house just seconds after. The shock was written all over her face! But Wathoni stated the week before that she was tired of the house and wihsed to go home. Would we say she got what she wished for?
It doesn’t seem like it. Just days back, she and Brighto began to connect romanticall. She even said she would not allow a fellow female housemate, Dorathy, to take Brighto away from her. Oh well, viewers votes said otherwise.
Believe us, this one shocked everyone. Our very own Lord Belish got evicted after summoning only 2.68% of viewers’ votes. No body actually saw this coming but Biggie has his twists. Brighto followed his bestie, Wathoni out of the house seconds after she left.
Named Lord Belish after a popular cunning character from the HBO series, Game of Thrones, Brighto made a name for himself in the house by secretly adding pepper and fire to other housemates situations. He would surely be missed!
The thrice certified engineer said he would be looking forward to adding more professional certificates to his name as he is more of a career person.
Biggie have now evicted 9 housemates, leaving 11 to contest for the grand price of N85 million. Don’t miss an action, VTpass got you covered.
Who says you can’t celebrate seasons like this with customers over a blog post? Certainly, not VTpass. We get in the mood when you are in the mood! Simple as that.
Talking about moods, even though rams, goats, and cow sellers recorded low sales this year as compared to other years’ seasons; Nigerians still have the merriment vibe in them to celebrate. It’s all for the best.
Moments like this are when we ought to forget certain difficulties of life and celebrate with friends and family. That’s where VTpass comes in.
With convenient payment solutions that we offer, catch the best TV entertainment when you can renew DStv, GOtv, or StarTimes subscription. Top-up airtime and data to communicate with those that matter. Pay electricity bills to keep the lights on.
The 1st of May of every year is officially recognized as a holiday for government workers and employees of certain private companies whose management granted the day off to celebrate Worker’s Day.
The same applies to Nigeria where workers greatly appreciate the 24-hours break they get from work, especially when it comes in the middle of the week or on a Friday.
Established on May 1st, 1890 after the International Congress of Socialist Parties in Europe on July 14th, 1889 proclaimed the first of every May as “Workers Day of International Unity and Solidarity”, the Worker’s day holiday has come a long way with a long history attached.
However, this year’s Worker’s day comes to us with no excitement as workers simply aren’t in the holiday mood.
With the recent COVID-19 outbreak that has forced governments to temporarily shut down economies, increase spendings on health and security, and enforced the ‘Stay At Home’ rule, workers are feeling less enthusiastic to spend one more day on holiday. Everyone wants to return to work as soon as possible, making the famous May Day look like something we would rather scrap off the calenders.
Those in the frontline of our battle against the pandemic might have a different feeling. Health workers, security personals and those offering essential services might not get the day off today as their services are of extreme importance to everyone at this period. They are the ones truly in need of 2020’s May Day.
Twitterand Facebook have been exploding with compliments and appreciation of workers in these lines and it is only necessary we show more of these appreciations. We simply cannot do without our health workers and other essential service providers at this moment.
So here we are, celebrating a holiday that doesn’t feel like a holiday. Our only hope is to swiftly overcome the disease that has paralyzed the world this long so that when next we celebrate May Day, everyone can look back to 2020 and appreciate the importance of man’s service to man.
As part of our appreciation of workers, VTpass remains committed to providing top-notch services as regards stress-free, convenient bills payment, so you can focus on doing things that really matter to you.
Just yesterday, Chelsea and Barcelona came together at the UEFA in a match that is nothing short of classic. The match, which started around 8:45 pm Nigerian time, was one match that put every football fan in high spirits. And the match lived up to its reputation in terms of delivery and results. So that at the end of the thrilling faceoff, both teams conceded one goal each. Here is a brief of the match as it went down at Stanford Bridge, the home base of Chelsea. But first, you wouldn’t want to miss any match during this UEFA season. Not for any reason. But there are situations you might not be able to readily control. Bad timing, no TV subscription, no data, no electricity. Well, you can trust VTpass to fix these problems for you.
With VTpass, you can make payments for your electricity bill, airtime, data, TV subscription very conveniently and quickly. So right from where you are, you can settle these bills in just three easy steps:
Now, that you know you can watch your UEFA matches without any glitch, let us see how the Chelsea and Barca faceoff fared
For the first half, Barcelona exhibited quite a lot of talent and stunt so that they went on to dominate possession. However, it was Chelsea that came as close to the net as possible. Eden Hazard made an early attempt when he flashed a shot over the bar. Wilian also hit the bar from outside the box twice in the 34th and 41st minutes consecutively. Barca lost a chance in the 16th minute when their Paulinho headed wide.
The second half nearly continued in the same pattern as the first. But with Chelsea’s well-defensive organisation, Wilian was able to break the sequence and score a goal when he scored from the edge of the box.
At this point, Barcelona was put in a spot and Messi, who soon spotted an error of a poor pass from Christensen Andersen, soon closed up the gap.
All in all, Chelsea played a brilliant game against their contender. And Messi had the good fortune of banking a goal against Chelsea for the first time ever. So yes, it was a well-played match on both sides.
You wouldn’t want to miss any more of this brilliant matches due to hiccups about payments and availability. Why not log on to www.vtpass.com right now to pay your electricity bills and your GOTV, DSTV and Startimes subscriptions. You can, as well, buy your MTN, GLO, Airtel, 9mobile data and airtime by logging on to www.vtpass.com or downloading the VTpass app on Google Play Store. With VTpass, you can embrace the spirit of football and let it soar.
The Valentine season is well on the way. In fact, it is right around the corner. So, many are already thinking about how to spend the season well enough. And then, a few others are thinking of whom to spend the season with. Since Valentine is a once in a year thingy, it is good enough to spend hours thinking about how to make the moment memorable for your loved ones. We at VTpass cherish everything about love so that this season has come to be so special for us. Just as it is for you. So, you want to tell us how you are going to spend the Valentine season? Then, feel free to reach us on any of our social media handles. Follow us on Twitter @vtpass or on Instagram @vtpass. You can also like the VTpass page on Facebook. Indeed, we would like to hear from you.
Now, many things can spoil a Val occasion. Imagine, being very distant from the person you are meant to spend the day with. Or you suddenly have an urgent business to attend that day. And so, you can’t simply have yourself standing in front of your Val’s door, grinning widely, holding flowers. And then, there is the fact that you and your Val are not in good terms. Ok, we’ve got to admit. Some people don’t even have a To-be-Val.
Well, they don’t call us VTpass for just anything. VTpass are passionate about relationships and for this Valentine, we are very much bent on making everyone have a great time. So, you think your Valentine might not turn out well because of distance or any such reason? Why not switch over to a digital Valentine?
What’s a Digital Valentine?
With a digital Valentine, you do not need to meet your partner physically before showing your love or giving out a Valentine present. You can send a wonderful Valentine’s gift with VTpass. VTpass, an online payment platform that helps to make payments for everyday bills an ease, is going to make Valentine just as easy. When you log on to www.vtpass.com or download the VTpass app on Google Play Store, you get a chance to celebrate Valentine digitally.
What better gift to give those around you than settle their bills and have their expenses off their necks for a while? Well, VTpass can make this happen IN THREE EASY STEPS. All you need do is
In the real sense of the word, weekends are times to be with families and friends. The men are to go to the juiciest places in town with friends patting their backs. And the women? The weekend is their time to have the gossips to themselves. But sometimes though, this is not usually the case. It is not quite unusual to find people who are literally alone during the weekend. Somehow, they managed to have all their friends and families in other places, leaving them behind. It can be quite puzzling knowing what to do when alone. But here are good ten things you can put your time to.
During the week, you must have gotten off on some hours of sleep. This is the time to recover it back.
Now, you do not want to do this during the week. So, you can do this just as well during the weekend. And it is quite fun being in the supermarket ALONE.
Trust the TV to always be there whenever you need it. You can watch the TV to your heart’s content.
It doesn’t matter what it is, but try to fix something. It gets your mind off serious boredom
Watch Videos and chat
You might be home alone. But with your phone, you can connect to places far and wide. You do not want to miss out on this opportunity at all.
Do something you love
Doing something you love does a lot to you. So, whatever it is, get to it.
Do something daring
Now apart from doing something you know how to do. Why not try out something you do not know how to do. This will help you discover new things and discover yourself too.
So, being at home alone is not quite a bad company. But you do not need a partner, whichever way. What better partner can you have than VTpass. VTpass affords you a life of comfort while at home. With VTpass, you can easily pay your everyday bills like airtime, data, electricity bills, tv subscriptions and so much more. This way, you are sure to enjoy convenience even while home alone.
For us at VTpass, It’s been quite an experience serving our customers. The year 2017 earmarked a huge breakthrough for the organisation, as we underwent quite a lot of upgrades just so we can deliver better. And we did deliver better. But then, we can’t be better judges of our own selves. Rather, only the customers can give a better judgement of how best we serve them. So yes, we will be taking a perceptive look at the comments and testimonials of our customers. And this, we will do, via the various social media channel available.
Bur first, it would be good to reinstate just what we do for a service. Now, VTpass is an online payment platform that allows for convenience in the payment of bills and bidding for services. So that by simply logging on to www.vtpass.com, you can pay your daily bills in a jiffy and without the inconvenience of scathing for a physical store. So, say you need to pay your electricity bills or DSTV subscriptions, you can easily come on to www.vtpass.com. And then, you get through to it in just three easy steps:
Every day, thousands of people go through the stable of VTpass to pay for their numerous bills and settle expenses. Because they trust that their bills will be paid and delivered with swift proactiveness. But again, we shouldn’t speak for them; we should let them speak for themselves.
VTpass has always worked for me. I had an issue where I purchased PHED credit for a new prepaid meter that has not been activated. As a result, the token wasn’t sent. A few days later, I resolved the activation issue with PHEDC and contacted VTpass on a Sunday night and they responded immediately with the token. I was pleased that I didn’t lose my money –
I am glad to be one of the visitors on this great website
I really think I will be back to your site
Your website is fantastic
In all truth, VTpass as a payment website has created utmost convenience and ease for as many people as need to pay bills regularly. If you have not joined in, then you are missing out. Pay your electricity bills, tv subscriptions, airtime and data the easy way through www.vtpass.com