Easy Ways To Contact VTPASS Support

When we say that we are committed to delivering seamless transactions, we are not joking, and that’s why VTPASS Support is here.

We understand that naturally, it’s quite hard to trust someone else with your hard-earned money, which is worse for us because as Nigerians, we naturally have trust issues, and rightly so, that’s why we are giving you four different channels through which you can contact us whenever you are experiencing any challenge with your transactions.

The Live Chat

The Live Chat feature gives you instant access to our 24/7 support centre just by clicking on “help” and “start live chat” from the VTPASS Mobile App or by logging on to www.vtpass.com and clicking on “online – chat with us” at the bottom right. That’s it, instant access in just a few clicks

Call Support

Are you the kind of customer who prefers to hear the voice on the other end of the screen? Or you have an urgent need? Our helpline is always available to give you 24-hour dedicated support. That’s right, getting that issue resolved is as simple as dialling 08138752358 now!

Social Media

We know that you probably spend a lot of your time on Social Media. And because of that, we have decided to spend a lot of time on Social Media likewise. You can get your issues resolved by sending a DM to us via Instagram, Twitter or Facebook just like that. You should engage with us because we always love to hear from you, and that’s the truth!

Email

Yes, if you’d rather send us an official mail, we are here for you. You can send a mail to support@vtpass.com now and we’ll help you resolve any issue you have, even if it doesn’t necessarily have anything to do with our platform because at VTPASS, we believe in going the extra mile for you.

Searching for seamless transactions? Simply download the app or log on to www.vtpass.com to buy airtime/data, subscribe GOtv, DStv, or Startimes, or pay electricity bills now!

12 thoughts on “Easy Ways To Contact VTPASS Support”

  1. Type here and press enter..

    Agent profile image
    Amaka

    Hello good morning

    My name is Joseph

    Yesterday night I did an online electricity prepaid meter payment of 2000 naira via your vtpass platform. The token that was generated was just 36 units instead of 56units or there about

    Meter number 0124001737756

    Please can you kindly address this?

    1. There was VAT of 132.56 deducted so the actual token generated was 1767.44. Divide that tariff rate which is 48.15, that will give you the number of units on your payment.

    1. Hello. Kindly provide the meter number and the phone number linked to your transaction so we can run a check

    1. Hello. Kindly provide the iuc number and the phone number linked to your transaction so we can run a check

    2. I made a payment of 8000 for my Dstv package last night and it was successfully while my bank has debuted my Account immediately and my Dstv is not working.

      1. Hello. Kindly provide your iuc number, email address and the phone number linked to your transaction so we can run a check on your transaction on your behalf

  2. I made a payment of 8000 for my Dstv package last night and it was successfully while my bank has debuted my Account immediately and my Dstv is not working. Now Dstv customer care service make me understand that the money had not yet reflect on their account.

    Please kindly address that.

    1. Hello. Kindly provide your iuc number, email address and the phone number linked to your transaction so we can run a check on your transaction on your behalf

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