tokens

WHY ARE TOKENS NOT SENT IMMEDIATELY?

At VTpass, our ultimate priority is making sure our customers get the services they pay for when they need it. Our online payment platform, www.vtpass.com, is right on hand to do just this. By logging on to www.vtpass.com, customers get to conveniently pay for everyday services. And these services range from electricity bills, cable tv subscriptions to airtime and data subscriptions. So, many go on to pay for electricity bills in their comfort and also get to receive their tokens immediately via email and SMS. But then, some tokens don’t come in as fast as they should. Hence, it would be good we get to know why tokens do not come in immediately in these rare cases.

Well, it should be known firsthand that www.vtpass.com as an online payment platform is not in anyway responsible for the generation of tokens. The electricity distribution companies are, at the most, responsible for the token generation. And so, www.vtpass.com is hardly responsible for the delay in token generations. The delay in a token generation is mostly due to two factors.

SERVICE BREAKDOWN

electricity,vtpass,tokenOnce a while, the service operations of the electricity DISCOS might experience a slight, temporary breakdown which might delay the generation of tokens to customers. What this inadvertently means is that any sort of transaction with the affected DISCO through offline channels will also be virtually suspended for the period of breakdown.

However, when this occasional breakdown occurs, VTpass always does make sure it gets a fix as soon as possible. Through our several correspondences with the DISCOS, our customers get to receive their tokens as soon as the DISCO’s issues are resolved.

Also, we keep constant conversations with our customers through the various support channels. Hence, you can reach us through our contact, email and live chat. And you can simply follow us on Twitter @vtpass.

BAD NETWORK

tokenSo, this is yet another reason why tokens generation might come with a delay. As these tokens come in through email and SMS, the availability of the network come to bear on its transmission. So that a bad, fluctuating network might cause a delay in a token generation.

Any which way, VTpass has proven over time to be a simple and sure way of settling bills quickly. Just by logging on to www.vtpass.com, you can pay your electricity bills, DSTV,  STARTIMES AND GOTV subscriptions in record time. Also, you get to buy your MTN, GLO, AIRTEL and 9MOBILE airtime and data on this platform. This is apart from the many ways you can share and earn money on VTpass.

VTpass is a reverent planet on its own. But then, it’s still part of an entire cosmos, an entire world. Away from the many irregularities in the world, we have made our planet as comfortable and convenient as possible. Why don’t you come in to have an experience of a lifetime?

226 thoughts on “WHY ARE TOKENS NOT SENT IMMEDIATELY?”

    1. I paid for electricity but token was not sent to me please kindly sent it to email address, thank. I subscribe 500 naira EDC to be precise Txn: Debit
      Ac:2XX..12X
      Amt:NGN 607.49
      Des:MB/BPT/45022316983/180820003000/ENUGU EDC
      Date:18-Aug-2020 00:29
      Your Enugu EDC payment was successful. Amount: N500.

      1. Kindly contact VTpass support via live-chat either on the web (www.vtpass.com) or mobile app. Alternatively, you can follow VTpass on Facebook, Twitter or Instagram (@vtpass) and chat us to get help from our media support team.

      2. Good morning,i paid for my electricity bill since 4days now but token was not sent to me.i subscribe 1000 nairaYour Acct 316XXXX430 Has Been Debited with NGN1,100.00 On 17-DEC-2021 22:26:24 By BILL PAY/1404776405656428225/04172938401

          1. Hello. Apologies for your experience. Kindly provide the phone number linked to your transaction and your meter number

          2. I paid #500 into fetswallet ibedc online account some days ago and no token was sent to me. Please kindly help .08100143428 and meter number 45059971932. My zenith account was debited.
            Thanks

          3. Debit: 304XXXX501 Amt: NGN2,100.00 Date: 03-APR-2022 04:12:53 Desc: BAP:CD/FM-1404955573416794727-AZQ/Porth/. Bal: NGN313,848.83CR Dial *894*11# to get loan And Debit: 304XXXX501 Amt: NGN2,100.00 Date: 03-APR-2022 04:35:05 Desc: BAP:CD/FM-1404956904523345349-YOX/Porth/. Bal: NGN311,748.83CR Dial *894*11# to get loan no token for the both. 0124001514973

          4. Hello. This transaction was not done through VTpass as we cannot find any record of this meter number on our system

          5. Pls, I make a payment for my prepaid meter and they’ve not sent me the token

          6. Hi. Apologies for that. Kindly provide the meter number and the phone number linked to your transaction

        1. Good morning, I paid for phed this morning 1:51am,21,March,2022,but token wasn’t sent to me, my contacts 07032127549,.. email murphyudeagha@gmail.com details….Txn: Debit
          Ac:2XX..71X
          Amt:NGN 1,100.00
          Des:Web Pur @ -UTILITYBILLS/IOJG787795interswitch
          Date:21-Mar-2022 01:51
          Bal:NGN
          Download bit.ly/newUBAMobile

      3. I paid electricity but token was not sent to me pls kindly sent it to my email address, thanks . I subscribe 1500 naira EDC to be
        My I’d number 1644620660404620141290609

        1. The transaction id is invalid

          Please get the customer to share phone number/email address used for the transaction

        2. I paid for electricity but toke was not send to me, please kindly sent it to my email or my phone amount of #1100 Naira.
          This my email address
          kayceegold30@gmail.com or my number 08028444136
          Name on the meter alawode alawode

      4. I paid for electricity two times 2000, and 500 but token has not be sent to me why kindly send it to my email

        1. Kindly provide your meter number and the phone number linked to your transaction if you made this transaction using VTpass

    2. I paid 2000 to ibedc and I haven’t received my token till now..

      Meter number:14249649071
      Phone number: 07067487609

        1. I paid 1000 to Ibedc and I haven’t received my token

          Meter number:04277606572
          Phone number : 08160804455

          1. Hello. Kindly provide the meter number and phone number linked to your transaction if it was done through VTpass

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      1. This meter appears to be a card enabled meter and not token enabled. You won’t be able to recharge online. Please provide your bank details for refund

  2. I’d should verify with you here. Which is not something I usually do! I enjoy studying a submit that can make folks think. Also, thanks for permitting me to comment!

    1. Good morning, I paid for phed this morning 1:51am,21,March,2022,but token wasn’t sent to me,meter number ,610124001731098… my contacts 07032127549,.. email murphyudeagha@gmail.com details….Txn: Debit
      Ac:2XX..71X
      Amt:NGN 1,100.00
      Des:Web Pur @ -UTILITYBILLS/IOJG787795interswitch
      Date:21-Mar-2022 01:51
      Bal:NGN
      Download bit.ly/newUBAMobile

  3. I paid N20,000 for prepaid recharge code but I did not receive the recharge token

    The service ID 04160881852

  4. your services are becoming a huge concern, I pay for electricity bill I don’t get token I only get I.d number, I call your customers number no one for hours no one picks calls, I send emails no response, it’s just like a scam

      1. I purchased ikeja prepaid light#5,000 on19/03/2021 @12:40:01
        from my zenith bank acct but did not receive the token.159280preaid

  5. I did a payment, since still expecting notification up till now. Message has been sent to your help desk but no response on this.
    My trans is: 15508038815510644

    Plz verify.

  6. I have sent an email for 3days now and you haven’t rectified my token issue. Your help center isn’t picking my calls,this is very poor service. My transaction id is :15507744796648304

  7. I just paid for prepaid meter. And I’ve not received any token yet. Not via email nor phone. What do I do please
    08140192185

  8. I paid for token 2500 Nd they charge #100..for prepaid meter token..but it wasnt sent to me on my email…I did that like on Monday till now I havent get my token called the customer care no one picked…and this is the card number45040260387

    1. I loaded my prepaid meter through my FirstBank account and yet have not received any token yet please help me IBEDC 140455110359275391 and phone 08086398409. Meter no:14260566378

      1. Hello Fatimah, kindly note that we don’t have IBEDC. Kindly recheck and confirm what service you paid for.

  9. You guys are just a mess of an organization. No token sent yet … BIG SCAM! Very stupid site … You guys can be sued … customer care is a BIG MESS!

  10. I think this vtpass of a thing is actually scam, paid for electricity bill they refused to send my token, I called d so call customer service she picked and ask me to send my bank details, I did but up till now no alert after wasting my airtime. Won’t ever pay any bills through vtpass again 419 people.

  11. I’m beyond annoyed at your service. It’s been three days since I made payment for my electricity bill and till now I haven’t received it. Your customer care line keeps ringing but no answer and sometimes it doesn’t even go through. It is clear you guys are not fully equipped to run this type of platform please stop taking people’s money without providing the service. This is broadalight scamming

    1. We apologize for any inconvenience as our support lines are always active and attending to customers,however you can also reach out to us through any of our social media platforms, Twitter, Facebook and Instagram (@vtpass)

  12. Please I need my token I just paid ….meter number 54130418689/transaction code 140493311828 please

      1. I just made a payment for electricity bills and I am yet to receive my token. I have 0 units right now ..please resolve this immediately.

  13. Please I need my token I just paid ….meter number 54150631536/transaction code 15532958946314151 and 15532979383889764 please

  14. everything is kindly contact our customer service, please your customer service line is not reacherable and I need my token
    With the reference no = 1159069155336213804 and Account Number 1159069

    Best regards 
    Chris

  15. Pls i need my token too with reference number 15532813663782446 receipt number 54161059677 under Jos electricity distribution plz tank you it is over a week a now

        1. Hello, kindly provide us with your meter number or transaction ID and we would look into the issue right away

  16. Please is becoming unceremonious , I bought prepaid with my first bank app to token has been received since yesterday
    Meter number. 54130418699
    Ref transaction number. 140495432286
    Phone number. 08060710460

  17. Please is becoming unceremonious , I bought prepaid with my first bank app no token has been received since yesterday
    Meter number. 54130418699
    Ref transaction number. 140495432286
    Phone number. 08060710460

  18. Good morning, I recharged this morning and token was not sent. This is the transaction
    I.d:31D36C0AADD1866064098
    Metre no. 07083784202
    I have called this number 08138752358 but no one is answering.

  19. What’s going on I made a payment for ikeja electric and no token was given to me till now here is the reference number 14047746786657719/54150121553/I

  20. I loaded N3,000 online for prepaid meter, I did not received token try again loaded another N1,000. All together is N4,000 that I loaded without receiving token. what can i do because i need to load my meter.

  21. I recharged 2000k this evening, I have not received any token up till now. Why is it delaying? Am in total darkness, pls do something quickly. Didn’t have the I. D number.
    Meter no:04160158954
    Email :chimaampes@gmail.com
    09094065412

  22. Hello it appears your support system is a facade. Kindly send my token to my mail
    Reference ID 15634720978807821

    1. Hello Ella, apologies for the inconveniences caused. Kindly note that you can also reach to us via Facebook, Instagram and Twitter. You can alternatively chat with us via vtpass.com

  23. Its very annoying the way you do ignore calls from customers that do have a complain…..i pay a bill for my prepaid meter (AEDC) through vtpass , the money was deducted from my account and no token was send to me via sms or email …..and i have been calling the customer care line since afternoon around 2pm but nobody is picking and its now 7pm…..which means am sleeping in darkness today

    Thats very bad!

  24. Pls am finding hard to do electricity bill payment here and they are telling me meter number not vertifed what will I do

  25. I recharged since morning and I haven’t receive my token this is my meter number 02150826093 name on the prepaid meter is Mr Adeyemo Adeolu. Thanks.

  26. I just paid for your service and haven’t received a token yet tho it didn’t show payment successfully but rather it deducted my money and I was debited.

      1. paid for my electricity bill for more than 3hrs and I’m yet to get my token
        Transaction ID 15962886196955983688258792
        Meter number 54161060188
        Phone number 08028291175
        Please I’m currently out of unit

        1. We apologize for the inconvenience, Adama. Here is the token: Token : 4785-3423-1096-0987-6006

  27. I paid for my electricity bill for more than 3hrs and I’m yet to get my token
    Transaction ID 15962886196955983688258792
    Meter number 54161060188
    Phone number 08028291175
    Please I’m currently out of unit

  28. I paid my electricity bill and i have been debited yet no token sent.
    45040078441 is my meter number.
    Transaction reference is 889317156104.
    Phone number 08165383157…
    Am almost out of unit please help and rectify this.

    1. Dear customer, kindly provide me with the correct Transaction ID or meter number. We cannot find a transaction with the current one you sent.

  29. Hello I just bought electricity credit And it says payment successful but haven’t received the tokens yet
    Meter no 30530027520
    Transaction ID 15988210152243230839684480
    Phone number 08163615075

    1. Dear customer, we apologize for the inconvinence, here is the meter token: 3751 8813 2081 6034 0135
      KEDCO – Kano Electric
      Prepaid.

      Kindly connect with VTpass on Facebook, Twitter or Instagram (vtpass) anytime you need our support.

  30. Kindly generate a token for. These are transaction details below and no token yet.
    Transaction ID: 16021085313684744904828428
    Created: 2020-10-07 23:08:51
    RAVE REF : VTpass/FLW341749923

  31. Kindly generate a token for me.These are my transaction details below and no token yet.
    Transaction ID: 16021085313684744904828428
    Created: 2020-10-07 23:08:51
    RAVE REF : VTpass/FLW341749923

  32. It’s more than an hour now since I paid online but I have not received my token,and I am out of unit as I speak.meter no.27100076614. Phone no.08135808132. Transaction code9039182781366778Sx8vtu/PAYST/Ma

    1. Kindly contact VTpass support via live-chat either on the web (www.vtpass.com) or mobile app. Alternatively, you can follow VTpass on Facebook, Twitter or Instagram (@vtpass) and chat us to get help from our media support team.

  33. Kindly retrieve my token for me. Transaction code 9039182781366778. Meter no.27100076614. Phone no.08135808132

    1. Hello, kindly confirm that you made this payment using VTpass. We cannot find details of this transaction on our systems. Kindly chat VTpass support via live-chat either on the web (vtpass.com) or mobile app. Alternatively, simply follow VTpass on Twitter, Instagram or Facebook to chat with our media support.

  34. I just made a payment for a prepaid electricity bills and I am yet to receive my token via phone nor emails..I have 0 units right now ..please resolve this immediately and verify.ASAP

  35. Hi. I made Payment for my prepaid meter on sunday the 10th of January 2020. Till now am yet to receive token.
    Pls what could be wrong?

    1. Hello. We’re sorry to hear this. Please note that IBEDC is currently experiencing a service downtime. Immediately the service is restored your token will be generated and sent to you. Sincere apologies for the inconvenience.

  36. Good day, I believe you people in this organization are experienced people.
    For long you’ve been receiving mails about token not been sent to people’s number after making payment, I put this to you that upgrading is needed at your organization as soon as possible but is like you’re not seeing it.
    Believe me you, this may bring down your organization name and customer relationship.
    With all the comments listed on your page, there are not very encouraging for new customer to try making any payment or using any of your services.

    Please be wise and make sure all hands are on desk fixing what needs to be fixed.

    May your service not end like NEPA in Nigeria.
    I wanted make payment, but with all the history of comment on your page I can’t proceed.

    Same can happen to many others.
    Please once again be WISE.

    SERVICE TO HUMANITY IS THE BEST WORK OF LIFE.

    1. Hello. Thank you for the feedback. Rest assured that nobody’s money gets stuck with us. We always help customers resolve whatever issues they may face and they just do not remember to go back online to retract their comments. With regards to token generation, there is a tool we are seeking to deploy soonest that will help our customers resolve most of their issues by themselves when they do not receive token or other related issues. Thank you once again for your time and feedback

  37. I paid 2000 naira for pre paid bill last night from my bank account but I’m yet to receive a token . Please help me look into it.

    The prepaid meter number is 04279416053

    My transaction details.

    Debit
    Amt:NGN2,107.50
    Acc:004******774
    Desc:099MJKL21281O36X/901 bills payment/ 07017024055USSD13278197
    Time:08/10/2021
    Avail Bal:NGN
    Total:NGN

    1. Dear Customer, Kindly send us a DM on Instagram or Facebook so we can get your token sent across to you. Thank You for choosing VTpass

  38. I bought electric power for my prepaid account on eedc for N2000 but have not received the token. My meter number is 45068094023. Please help as I have 0 electric power now.

    1. Hello Paul. No transaction can be traced to the meter number. Kindly provide the phone number linked to your transaction

  39. Good morning,i paid for my electricity bill since 4days now but token was not sent to me.i subscribe 1000 nairaYour Acct 316XXXX430 Has Been Debited with NGN1,100.00 On 17-DEC-2021 22:26:24 By BILL PAY/1404776405656428225/04172938401

        1. We can’t find any record of this transaction with the details supplied. It wasn’t done through VTpass

          1. Kindly request the session ID of that transaction from your bank via mail or DM and send it when received

        1. I just bought electricity credit And it says payment successful but haven’t received the tokens yet
          Meter no 45067394523
          Phone number 08135027274

  40. I recharged my aedc meter number, 23100134818 with 500 naira and I was charged 100 naira,making it 600 naira, using first bank account with this code*894*3*meter number# and I was sent an 18 digits code instead of the normal 20 digit code. and I load it in the meter its tells me error. now what do I do?

  41. Your services are appalling, terrible, shockingly-horrific, awful, dreadful, horrendous, abominable, abhorrent, odious and below par. How can I have difficulties in getting token each time I use your platform? Your excuses are baseless because after hours of waiting, I then use buypower.ng and I got the token instantly. If Nigeria were to be a good country, you shouldn’t even have a license to work in the first place. If in this 21st century you can’t generate electricity tokens instantly, then you need some training and technological advancement. I will never use your services again after I get this ‘forever’ pending token. Rubbish!!!
    62195013974
    07041042264

    1. Apologies. This transaction was done yesterday evening and has been resolved this morning. Token : 7199 5976 7148 3452 3171

  42. Good evening
    Pleas me I bought 3000 naira units on my UBA app and I have been debited for the past 4hours but no token yet

  43. Please I paid for a token worth 3000 through my UBA and I haven’t gotten a token yet for over 4hours now

  44. Hi please I just purchased a token worth 900naira and I was charged a thousand naira and yet haven’t received what I purchased. Here’s my meter number 610124000363224.
    I’d like a refund or my token sent to my mobile number 09022693453

    1. Please note that the N100 on top is the convenience fee you were charged. Find Token : 35377482932413085124

  45. Hi, I purchased a token worth 2000 on the 28th of January 2022. I mistakingly deleted the downloaded receipt from my phone. Please kindly assist me to retrieve the token number. My phone no is 08035016612. meter number 68100029484

  46. I bought 1000 EBDC Benin city, all till now no token was sent to me, am so disappointed ☹️
    Meter 04177541762
    Phone. 08165071238

    Your Acct 309XXXX532 Has Been Debited with NGN1,100.00 On 04-MAR-2022 23:00:24 By BILL PAY/1404431239517421608/04177541762. Bal: NGN

  47. I bought a token of 800 and I was debited but I did not see my token ???why I need my token Txn: Debit
    Ac:2XX..01X
    Amt:NGN 905.00
    Des:SBF/BPT/610124001636289/1758 80184392A8883AF-/PHED
    Date:16-Mar-2022 23:06
    Bal:NGN
    Download bit.ly/newUBAMobile

  48. Pls l bought recharge meter #800, but my token had not been sent.
    Debit
    Amt:NGN810.75
    Acc:008******671
    Desc:099MJKL22084LhWH/Amt includes COMM & VAT/USSD§NIP/MONNIFY /
    Time:25/03/2022

    Name: Joseph Okon Tom
    Meter No: 62141174235

  49. I paid #5000 to my prepaid meter an token was not sent to me 62196059349 phone number 08172741576

  50. Hello please I recharged 3000 on my prepaid meter..I have been debited for the transaction but I’m yet to get my token

  51. Hello please I recharged 3000 on my prepaid meter..I have been debited for the transaction but I’m yet to get my token

    Meter number is 07086884165
    Name festus osegbo

    08133808407

  52. I recharged 3000 on my prepaid meter..I have been debited for the transaction but I’m yet to get my token

    Meter number is 07086884165
    Name festus osegbo

    08133808407

  53. I paid #3000 to get the token I’ll use to recharge my prepaid via vtpass, the money was deducted but I didn’t receive any token.

  54. Please I recharged #1000 and my token has not been sent Acct: **7828
    DR: NGN1,000.00, COM+VAT:107.5
    Desc: UnionMobile/QT PYMT Benin Electricity Distribution Com
    DT: 04/APR/2022 00:37:53

    1. Hello. This transaction was not done through VTpass as we currently do not do Benin Electricity

  55. Please I recharged #1000 and my token has not been sent Acct: **7828 DR: NGN1,000.00, COM+VAT:107.5 Desc: UnionMobile/QT PYMT Benin Electricity Distribution Com DT: 04/APR/2022 00:37:53

    Name: DR W I ODESAN
    Meter number: 01326582903

    1. Hello. This transaction was not done through VTpass as we currently do not do Benin Electricity

    1. Hello. This transaction was not done through VTpass as we cannot find any record of this meter number on our system

  56. I recharged #500 for light and for 2days now,my token has not been received. This is what they sent me…

    Dear Customer, Your bill payment of NGN 500 to Account Number 1232066 has been processed successfully. Token
    There was no token. Please help me.
    My phone number is 08109752633 with meter number 45046878117

    1. Hello. This transaction was not done through VTpass as we cannot find any record of this meter number on our system

  57. I have pay for light since sunday now,but not sent token to me through the UTILITY metre name MR.MRS.P.A AKINTOLA

  58. I paid my eedc prepaid of 1000 and 500 consecutively but the space for token is empty, can u send the token to me via email or phone number.
    Meter number:45067443866
    Date:9/4/2022
    Phone number:08032978136

  59. I recharged my meter using mobile app and the token hasn’t been sent to me yet
    Meter number: 45022460724
    Phone number: 08142861034

  60. i recharge my Aedc prepaid meter this morning using gtbank.
    was debited but no token till now.

    Acct: ******4617
    Amt: NGN8,000.00 DR
    Desc: //abuja electric prepaid/.//GWANDU MOHAMMED SAMBO///TRANSFER from

  61. i recharge my Aedc prepaid meter this morning using gtbank. was debited but no token till now. Acct: ******4617 Amt: NGN8,000.00 DR Desc: //abuja electric prepaid/.//GWANDU MOHAMMED SAMBO///TRANSFER from
    meter no: 07127164924

    kindly help with my token
    thanks

  62. I paid my electricity bill via vtpass. The transaction was successful but I didn’t receive token and I need it urgently.
    Meter no:62196035927

  63. Hello, I just paid #4500 into my prepaid meter, and till now no token number sent.
    Customer Name OLANREWAJU ADISA . OLANREWAJU ADISA .
    Address NO 99 LESLE ROAD ILARO OGUN_NMD Service Band: E4H_E4H_31.56
    Product IBEDC – Ibadan Electricity Distribution Company (Prepaid)
    Meter Number 45076993612
    Amount N 4,500.00 + N 100.00 (Convenience Fee)
    Total Amount N 4,600.00
    Transaction ID 1757362694

    1. Hi Chidimma. Kindly provide the meter number and the phone number linked to your transaction.

    1. Hello. Apologies for that. Kindly provide the meter number and the phone number linked to your transaction

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